Duties and Responsibilities: 

Install and configure computer hardware, authorized software, systems, networks, printers, and scanners. 

Liaise with the Country IMS Coordinator regarding issues/faults promptly.

Offer technical support to all end users of hardware & software issues. 

Ensure that company data is safely backed up to OneDrive and SharePoint. 

Support conducting digital skills training for the youths at the DRC Eastleigh digital workspace and provide weekly reports on the training.

Daily monitoring of servers to for optimal performance,100% uptime, and availability of systems. 

Maintain, improve, and ensure healthy back-ups of beneficiaries’ databases. 

Generate monthly systems usage reports.

Oversee software and network security.

Undertake simple development tasks on the Information Management Systems as assigned from time to time. 

Continually perform preventative maintenance.

Experience and technical competencies:  

At least 1 Year Experience in fast paced organization.

Have HTML, PHP-MVC, JS and CSS coding background. 

Knowledge of CodeIgniter framework will be an added advantage. 

Basic understanding of relationship database including MySQL. 

Basic understanding of Linux (Ubuntu) and Windows 10 support. 

Knowledge of and competence in Microsoft operating systems and Microsoft 365. 

Attention to detail with an excellent analytic and research background. 

Cheerful, articulate, positive attitude and eager to learn. 

Education:

Bachelor’s degree or Diploma  in Information Technology or other related field from a recognized institution 

Certification in computer networks (CCNA, N+, etc)