As an Aviation Sustainment Engineer, your job will be to ensure our customers are always able to perform mission-critical deliveries, especially as we continue to scale. This means not only being savvy in solving “today’s problems”, but also maintaining a high-level view and being proactive in identifying inefficiencies, bottlenecks, and other future operational challenges the company may face. You will work closely with Field Support Engineers, various operational leads, and our flight and fulfillment operators to eliminate issues early and drive operational improvements to ensure Zipline succeeds as we scale. If working in a highly cross-functional environment, solving complex problems, and driving continuous improvement appeal to you, you’ll thrive here. 

What You'll Do 

Become the go-to subject matter expert on troubleshooting and repairing aircraft systems—specifically in the domain of either onboard software or drone communications (e.g., C2 over cellular or line-of-sight)

Monitor in-service feedback and triage emergent technical and operational issues, partnering with Field Systems Engineers, Design Engineering, and Operations to develop both timely mitigations and long-term solutions

Lead root cause investigations and support containment, corrective, and preventive actions (RCCA/PA) with clear technical insight

Maintain broad visibility into fleet performance; perform data deep dives to uncover trends, generate intuitive visualizations, and deliver actionable insights to stakeholders

Own the development and maintenance of operator-facing documentation—including troubleshooting guides and field procedures that help frontline teams deliver reliable service

Provide domain expertise in support of continuous improvement initiatives, enhancing system reliability, capability, and usability where applicable

What You'll Bring 

You have a background in engineering, field service or maintenance, with experience working on embedded systems or highly autonomous platforms 

You have the ability to translate between operational needs and technical solutions across domains like software, communications, and electromechanical systems

You have a track  record of diagnosing and resolving complex technical issues in fast-paced, high-stakes environments–ideally with hands-on exposure to hardware-software interactions

You have the grit, resourcefulness, and resilience to thrive in novel, uncertain and constantly evolving business and operating contexts

You have basic fluency in data analysis using languages like Python and SQL

You can communicate effectively (verbally and in writing) and have the ability to build and maintain strong working relationships with a variety of cross-functional stakeholders

You are motivated by helping people and unblocking operations

You are willing to work some nights/weekends and travel roughly 10-15% of the time