Job Description

Independently manage a wide range of internal and external projects from kickoff through completion.

Develop and maintain detailed project plans, task lists, timelines, and resource allocations.

Collaborate with developers, operations, associates, and other departments to ensure deliverables are met on time and within scope.

Serve as the primary point of contact for assigned projects, keeping stakeholders informed and engaged.

Monitor milestones, task progress, and deliverable status; prepare regular updates and present project status to leadership.

Identify potential roadblocks early, escalate issues when needed, and track resolution steps to mitigate project risks.

Maintain accurate project documentation, approvals, and communications, and ensure everything is stored appropriately.

Submit weekly Capacity Reports, update the New Business Report post-SOW, and complete Service Failure Reports when applicable.

Work with Senior PMs to resolve escalations, align on strategic direction, or request additional resources.

Participate in process enhancements, team initiatives, and help refine project management practices across the company.

Conduct post-project reviews to capture lessons learned and identify improvement opportunities.

Qualifications

3+ years in project management, preferably within a fast-paced or client-facing environment (BPO, tech, or consulting experience is a plus).

Bachelor's degree in Project Management or related field

PMP, CAPM, Prince2, or Agile/Scrum certifications are a strong advantage

Demonstrated ability to manage risks and resolve complex issues

Outstanding stakeholder management and communication skills

Strong leadership and team-building abilities

Exceptional problem-solving and decision-making skills

Fluency in English; knowledge

 of Swahili is a plus.