Job Description As a Project Management Intern, you’ll support the planning and execution of both internal and client-facing projects, learning the ropes from experienced professionals while making a real contribution. Your core duties will include: Assist in managing internal and external projects under the close supervision of the Department Head, from kickoff through completion Help develop and update project plans, timelines, task lists, and deliverable trackers Coordinate with cross-functional teams—including developers, associates, and operations—to support timely project execution Track milestones, project status, and dependencies using project management tools Participate in project meetings; take and distribute meeting minutes and track follow-ups Support the preparation of weekly Capacity Reports and project documentation Contribute to the drafting of client updates and ensure all project communications are stored and organized properly Collaborate with Senior PMs during project escalations, alignment discussions, or resourcing adjustments Assist with the completion of Service Failure Reports and updates to the New Business Report post-SOW Help identify and flag risks, and monitor issue resolution steps Gain hands-on experience with project management tools, methodologies, and internal workflows Support ongoing process improvements and PM team initiatives aimed at efficiency and quality enhancement Qualifications Bachelor's degree in Project Management or related field Demonstrated ability to manage risks and resolve complex issues Outstanding stakeholder management and communication skills Strong leadership and team-building abilities Exceptional problem-solving and decision-making skills Fluency in English; knowledge of Swahili is a plus.