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Job Title: Front Desk Supervisor

Number of Openings: 2

Job Location: Halifax, Nova Scotia -Canada

Work Type: In-person

Wage: CAD 23 per hour (negotiable depending on experience)

Minimum Work Experience: 4 years in the hotel industry

Employment Requirements: Based on NOC 62022

Job Description:

We are seeking an experienced and motivated Front Desk Supervisor to join our team in Halifax, Nova Scotia. As a Front Desk Supervisor, you will oversee the daily operations of the front desk, ensuring exceptional guest service and smooth workflows. This role requires strong leadership skills, a deep understanding of hotel operations, and a commitment to delivering outstanding guest experiences.

Key Responsibilities:

Supervise and support front desk staff, including training, scheduling, and performance management.

Ensure efficient and professional check-in and check-out processes for guests.

Handle guest inquiries, complaints, and special requests promptly and professionally.

Monitor and maintain front desk operations to ensure compliance with hotel policies and procedures.

Manage room reservations, cancellations, and room assignments to optimize occupancy and revenue.

Oversee cash handling, billing, and financial transactions at the front desk.

Collaborate with other departments (e.g., housekeeping, maintenance, and management) to ensure seamless guest experiences.

Maintain a clean, organized, and welcoming front desk area.

Address and resolve any operational issues or emergencies that may arise.

Ensure compliance with health, safety, and security protocols.

Qualifications:

Minimum of 4 years of experience in the hotel industry, with at least 1-2 years in a supervisory or leadership role.

Strong knowledge of front desk operations, property management systems (PMS), and reservation software.

Excellent communication, interpersonal, and problem-solving skills.

Proven ability to lead and motivate a team in a fast-paced environment.

High level of professionalism and a customer-focused attitude.

Flexibility to work shifts, including evenings, weekends, and holidays.

Post-secondary education in hospitality, tourism, or a related field is an asset.

Employment Requirements (Based on NOC 62022):

Completion of secondary school is required.

Post-secondary education in hospitality or a related field is preferred.

Previous experience in the hotel industry is required.

Strong organizational and multitasking skills.

Proficiency in English (written and spoken); additional languages are an asset.

Why Join Us?

Competitive wage (negotiable based on experience).

Opportunities for professional growth and development within the company.

Work in a supportive and dynamic team environment.

Be part of a thriving hospitality industry in the beautiful city of Halifax, Nova Scotia.

How to Apply:

If you meet the qualifications and are excited about this opportunity, please submit your resume and a cover letter to [[email protected]].

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: From AED59.00 per hour

Expected hours: 32 per week

Experience:

hotel: 4 years (Required)

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