PURPOSE​​​​​​​

The holder will be responsible for shaping and guiding the technology strategy for enterprise and customer systems. This role focuses on delivering robust CRM platforms, internal self-service portals and applications that support customer engagements and internal/enterprise operations across KCB Group. The architect ensures these solutions align with business objectives, industry best practices and emerging technologies thereby enabling scalable, resilient, performant and secure systems.

The role involves overseeing the planning, design and implementation of enterprise & customer applications ensuring seamless and optimized enterprise operations and data exchanges between various systems within the bank's ecosystem.

The role will report to the Head of Group Enterprise Architecture and Governance.

KEY RESPONSIBILITIES

• Develop and maintain the core overall strategy and architectural roadmap for enterprise and customer applications for the bank, aligning it with the overall enterprise architecture goals and business objectives. This includes defining and establishing principles, standards, best practices and guidelines for integrating enterprise & customer applications and data across the organization.
• Identify gaps and inefficiencies in the existing enterprise & customer domain and propose innovative solutions by defining and managing the evolution of platforms to support efficiency and engagement experiences.
• Design and document the target-state architecture for enterprise & customer applications, considering scalability, security, resilience, performance and regulatory compliance.
• Oversee the modernization of legacy systems and seamless integration of enterprise & customer applications with core banking systems, CRM, ERP, document management, risk management, analytics and digital channels.
• Evaluate emerging technologies and third-party solutions through rigorous proof-of-concepts (POCs) to enhance engagement experiences, operational efficiency and optimal internal processes. Provide strategic guidance on their application and adoption across customer and enterprise platforms.
• Enable data-driven decision-making by ensuring enterprise & customer applications effectively support data platforms and analytics initiatives
• Support enhancement of business continuity planning (BCP) and disaster recovery (DR) practice and strategies for enterprise and customer systems.
• Provide technical leadership and guidance to development and implementation teams throughout the delivery lifecycle for enterprise and customer applications. This includes identifying opportunities for continuous improvement and drive initiatives to enhance system performance and reliability.
• In collaboration with production support teams, participate in incident response and troubleshooting for major enterprise and customer systems issues, review and validation of RCAs and design of solutions for resolution.
• Address the accrued technical debt and develop and maintain comprehensive documentation for all applications in the enterprise and customer domain.
• Contribute to the bank's digital transformation initiatives by architecting future ready solutions that enable the actualization of the Business strategy.

DAILY RESPONSIBILITIES: 

• Define and document end-to-end architecture for enterprise & customer applications, ensuring alignment with business needs and best practices.
• Provide technical oversight during development, integration and implementation phases.
• Ensure enterprise & customer solutions comply with industry standards, security frameworks and regulatory requirements.
• Conduct architectural reviews and provide guidance to development teams to ensure adherence to best practices while continuously addressing the accrued technical debt in the enterprise & customer applications domain.
• Collaborate with support, cloud, integration, security and infrastructure teams to ensure continuous evolution of enterprise & customer applications.