Posted:Mar 21
By:Hiring Kenya
Company Details
Industry:
Insurance
Description:
Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit - headquartered in Belgium - focuses on the needs of International Organisations. This unit is specialised in servicing customers in remote areas as well as central hubs with five service centres in each time zone (Miami, Antwerp, Madrid, Nairobi and Kuala Lumpur) and local representations on every continent. When you work at Cigna, you can count on a different kind of career. >> Why join us? Healthy careers Cigna gives you the opportunity to grow and develop professionally and personally. Because we know our success begins with yours. Healthy returns We offer you monetary and non-monetary rewards. Our compensation is differentiated among employees based on responsibilities and performance. Healthy culture We stand
Job Description
Main Responsibilities:
- Maintain the membership database, by accurately recording and updating information received
- Ensure all membership updates adhere to policy terms and conditions, as well as legal, compliance and underwriting requirements
- Communicate directly with clients via email and telephone within the agreed service levels
- Monitor productivity to ensure you are always achieving own and team productivity and accuracy goals
Experience Required:
- Database Entry and/or Database Management experience essential
- Experience within a Customer Service environment
- Proficient in Microsoft Word, Excel and Outlook – advanced Excel would be advantageous
- Educated to standard grade English and Mathematics
- Experience from an insurance background preferred
Skills/Qualities:
- Strong interpersonal skills with excellent written/verbal communication skills
- Must possess excellent attention to detail, with a high level of accuracy
- Must be able to review information and exercise judgement
- Ability to organise, prioritise and manage workflow to meet individual and team production standards
- Ability to work under own initiative
- Customer focussed with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements
- Good analytical skills
- Ability to navigate systems and applications with ease
- Regulatory awareness
- Ability to work within a large team
- Adaptable to change with a flexible approach to supporting team tasks
Education: Degree, Diploma
Employment Type: Full Time
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