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Beauty Therapist Manager

Nairobi, Kenya
Company Details
Industry: Consulting
Description: MNC Consulting Group Limited services include but not limited to; Accountancy, Audit & Assurance, HR Development, Financial & Investment Advisory, Taxation, Mngmt Consulting
Job Description

Key Responsibilities:

Service Delivery:

  • Perform beauty treatments, including waxing, nails, hair styling, facials, and other salon services as needed.
  • Ensure all beauty treatments are carried out tthe highest standards and in line with industry best practices.
  • Maintain excellent client relationships by providing professional and personalized services.

Operational Management:

  • Oversee daily salon operations, including appointment scheduling, inventory management, and hygiene maintenance.
  • Implement policies and procedures tensure efficient and smooth workflow.
  • Ensure compliance with health and safety regulations and industry standards.

Team Leadership:

  • Recruit, train, and mentor beauty therapists tenhance their skills and knowledge.
  • Assign duties and supervise staff tensure high levels of productivity and customer satisfaction.
  • Conduct performance evaluations and provide constructive feedback timprove service delivery.

Customer Experience:

  • Ensure clients receive top-tier service and address any concerns or complaints professionally.
  • Develop strategies tenhance customer retention and satisfaction.
  • Introduce and promote new beauty treatments and products tclients.

Business Growth & Marketing:

  • Develop promotional strategies tattract and retain clients.
  • Maintain an active social media presence and collaborate with marketing teams tboost brand awareness.
  • Identify opportunities for expanding services and increasing revenue.

Inventory & Supplies Management:

  • Monitor and manage stock levels of beauty products and equipment.
  • Ensure proper usage and maintenance of beauty tools and supplies.
  • Liaise with suppliers tprocure high-quality beauty products.

Requirements:

  • Degree/Diploma or certification in Beauty Therapy, Cosmetology, or a related field.
  • Proven hands-on experience in beauty therapy, including waxing, nails, hair, and facials.
  • Minimum of 3-5 years of experience in a managerial role within the beauty industry.
  • Strong leadership, communication, and organizational skills.
  • Ability to train and mentor beauty therapists.
  • Excellent customer service skills with a passion for the beauty industry.
  • Knowledge of current beauty trends, treatments, and products.
  • Proficiency in managing social media marketing.

Preferred Qualifications:

  • Additional certifications in advanced beauty treatments.
  • Experience in sales and marketing within the beauty industry.
  • Ability multitasks and work in a fast-paced environment.
Education: Degree, Diploma
Employment Type: Full Time

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