Our client is a well-established dealer of wood and wood products. They are looking to hire an experienced, self driven and well-organized candidate to give administrative support to their sales function and ensure smooth operation of sales activities.

Key Responsibilities:

• Process Sales Orders: Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Co-ordinate with production and logistics departments to ensure timely order fulfillment.
• Maintain Sales Database: Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales activities. Ensure data integrity and accuracy.
• Assist in Sales Reporting: Prepare and generate sales reports, including sales performance, inventory levels, and customer analytics. Provide regular updates on sales performance to management.
• Handle Inquiries and Correspondence: Respond to customer inquiries promptly and professionally via email, phone, or in-person. Provide information about products, pricing, availability, and delivery schedules. Assist in resolving customer complaints or issues by coordinating and liaising with relevant departments
• Sales Support: Provide administrative support to the team, including preparing sales demonstrations and proposals, maintaining sales material and assist with sales forecasting and budgeting.
• Order and Inventory Management: Monitor inventory levels, coordinate with suppliers for timely replenishment. Ensure accurate stock levels and assist in resolving any discrepancies.
• Maintain Customer Relations: Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.

Desired Qualifications, Skills & Abilities

• Degree/ Diploma in Business Administration or a related field of study
• At least 4 years’ experience in a sales support or administrative role.
• Familiarity with sales processes and procedures.
• Excellent written and verbal communication skills.
• Effective interpersonal skills
• Strong numerical and analytical skills.
• Ability to adapt to changing priorities and work in a fast-paced environment.
• Professional and friendly demeanor.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Ability to work independently and collaboratively in a team.
• Strong problem-solving and decision-making abilities.