Main Purpose of the Job - (Job Summary)

Overseeing branch sales and administrative operations and to ensure completion of performance targets in respect to underwritten premium, client recruitment, quality service and expense control to achieve business objectives.

Main Responsibilities

• Promoting  business growth and achievement of  set performance growth targets by  marketing Kenindia as a brand and selling its insurance products to new and existing  customers
• Monitoring market activities and identifying ways in which the company's services can be improved and rendered more competitive
• Ensuring that branch operations run smoothly and profitably so that quality service is provided to customers at all times.
• Driving operational matters at branch level and ensuring compliance with set policies and procedures.
• Training and setting targets and monitor the performance of Agents.
• Visiting, developing and maintaining good rapport with customers and handling their queries, and reporting on any significant/persistent concerns to management
• Analyzing and approving quotations including rating discounts as per set limits.
• Recommending risks for risk survey and appointing vehicle valuers in line with company guidelines
• Reviewing and recommending revision of insurance policy terms and conditions as required
• Verifying, approving and signing of underwriting documents i.e. policy documents, endorsements up to set limits
• Preparing, monitoring and Analyzing branch underwriting reports and making recommendations
• Identifying, implementing and benchmarking best practices  in management
• Ensuring that all files within branch limit are reviewed at renewal and implementation of recommendation including recommendations from the underwriting hub 
• Talent management including coaching, mentoring, developing, training and evaluating branch staff in the underwriting department to achieve highest level of performance
• Managing and implementing change initiatives to achieve desired business plans and culture
• Any other duties assigned

2 or  3 Key Deliverables (specific to this position)

• Business Growth
• Profitability
• Increased market share
• Satisfied customers

Job Specifications

Relevant Experience

• At least 3 years of relevant experience of successfully heading a branch of an insurance Company

Academic Qualifications

• Undergraduate Degree in any field 

Professional Qualifications

• Professional Insurance Qualifications  ACII or AIIK
• Diploma in Marketing an added advantage

Key Job Skills (specific to the job)

  Sales skills

•   Underwriting skills must be able to give accurate quotations
• Problem solving and decision making skills
• Relationship building skills
• Networking skills
• Staff supervision, training and performance management skills

Insurance Skills (special Category)

• Management skills
• Product knowledge.
• Insurance knowledge

General Skills

• Communication skills
• Interpersonal skills
• Customer Service
• IT skills (fluency)

Our Competencies/Behaviours

• Integrity
• Reliability
• Transparency
• Professionalism
• Teamwork
• Quality