Purpose

The Assistant Branch Manager will assist in overseeing the daily branch operations and ensuring smooth operation of the branch in terms of profitability, sales performance, customer service, people management and inventory control.

Key Responsibilities:

Sales Budgets & Profitability

• Ensure branch and employee sales targets are met, comparing against budget and previous year’s performance.
• Monitor daily sales team activities, including customer inquiries and showroom organization.
• Optimize resource allocation and cost efficiency, identifying areas for savings and reporting any losses or misuse.
• Track showroom stock levels and coordinate requisitions to maintain optimal inventory.
• Provide recommendations on product trends and sales strategies based on performance analysis.

Managing & Leading People

• Oversee staff attendance, resolve absenteeism issues, and manage shift schedules.
• Conduct performance evaluations, probation reviews, and appraisals, providing feedback and recommendations.
• Identify staff training needs and coordinate development programs.
• Maintain workplace discipline, handling grievances and conflicts fairly and professionally.
• Foster a motivating and well-groomed team culture, ensuring staff have the necessary tools for their roles.

Merchandising

• Ensure showroom displays are fully stocked, attractively arranged, and properly tagged.
• Rotate showroom layout every two weeks to enhance customer experience.
• Provide feedback on high-performing products and recommend stock orders.
• Monitor pricing accuracy and promotional activities.
• Maintain showroom aesthetics, ensuring a neat and inviting shopping environment.

Compliance, Policies & Reporting

• Oversee front desk operations, including petty cash, sales postings, and daily reconciliations.
• Ensure branch compliance with business permits, licenses, and insurance requirements.
• Prepare and submit timely reports, including sales performance, stock take, and customer footfall.
• Enforce company policies and HR procedures, addressing any compliance concerns.
• Maintain security and safety measures, including emergency preparedness and staff awareness.

Stock Management & Pricing

• Conduct monthly stock takes and reconcile discrepancies.
• Monitor inventory levels and coordinate stock requisitions from the warehouse.
• Ensure correct price tagging and implement price changes promptly.
• Track stock movement, including last-piece sales and replenishments.
• Report and address damaged items within the showroom.

Customer Experience

• Maintain high standards of customer service and professionalism.
• Handle customer complaints and ensure timely resolution.
• Train staff on product knowledge to enhance client interactions.
• Develop initiatives to improve the overall shopping experience.
• Track and report customer feedback and preferences.

Front Desk & Sales Operations

• Ensure all transactions, lay-bys, and order processing comply with company policies.
• Oversee daily EOD (End of Day) reports and cash handling procedures.
• Approve and process petty cash vouchers for reimbursement.
• Ensure timely customer order fulfillment and delivery coordination.
• Monitor and enforce security measures for cash and credit transactions.

Reporting & Analysis

• Compile and submit sales performance reports, customer database updates, and showroom stock insights.
• Provide weekly analysis of sales trends, footfall, and product performance.
• Maintain updated debtor lists and follow up on pending payments.
• Track marketing activation campaigns and provide feedback.
• Ensure website updates and showroom digital interactions are regularly monitored and reported.  
• Perform any other duties as may be required from time to time.

EDUCATION QUALIFICATION, EXPERIENCE, SKILLS, AND TRAITS

• Bachelor’s degree in business or equivalent.
• At least three years working as a supervisor or assistant branch manager in a busy retail environment, and furniture background will be an added advantage.
• Proven track record of meeting targets.
• Computer skills & Ms Office – Word, Excel, and PowerPoint required.
• Works well under pressure
• Excellent oral and written communication skills.
• Attention to detail.
• Creative problem-solving skills
• Great interpersonal skills.