We are seeking a friendly, organized, and customer-focused Salon Receptionist to be the first point of contact for our clients and visitors. The Salon Receptionist will play a crucial role in creating a positive and welcoming atmosphere, managing appointments, and assisting with various administrative tasks. The ideal candidate should possess excellent communication skills, a professional demeanor, and a passion for providing exceptional customer service.

Key Responsibilities:

Client Relations:

• Greet clients and visitors with a warm and welcoming attitude, creating a positive first impression.
• Provide information about salon services, packages, pricing, and promotions to potential clients.
• Schedule appointments, ensuring efficient and accurate booking using salon management software.
• Assist clients in rescheduling or canceling appointments as needed, and maintain a well-organized appointment calendar.

Administrative Support:

• Manage incoming phone calls, emails, and walk-in inquiries, addressing client needs and directing them to the appropriate salon staff.
• Maintain a neat and organized front desk area, ensuring it reflects the salon's high standards of cleanliness and professionalism.
• Process client payments, issue receipts, and manage cash register operations.
• Handle retail product sales, inventory management, and assist with reordering supplies as necessary.

Communication and Coordination:

• Communicate effectively with salon stylists, technicians, and other team members to ensure seamless customer experiences.
• Relay messages and appointment updates to staff members in a timely and accurate manner.
• Collaborate with salon management to organize and execute events, promotions, and special projects.

Client Care:

• Listen attentively to client needs and concerns, offering solutions and recommendations for services based on their preferences.
• Manage client inquiries, feedback, and complaints in a professional and empathetic manner, escalating issues when necessary.
• Maintain a strong knowledge of salon services, treatments, and product offerings to provide accurate information to clients.

Multitasking and Time Management:

• Handle multiple tasks simultaneously, including answering phones, scheduling appointments, managing walk-ins, and assisting clients with retail purchases.
• Prioritize tasks effectively to ensure smooth operations and minimal client wait times.

Qualifications and Requirements:

• High school diploma or equivalent; additional education or certification in customer service or hospitality is a plus.
• Proven experience (2 years) in a customer service, receptionist, or front desk role, preferably within the beauty or salon industry.
• Strong interpersonal and communication skills, with a friendly and positive demeanor.
• Proficiency in using salon management software, point-of-sale systems, and Microsoft Office Suite.
• Excellent organizational skills and attention to detail.
• Ability to remain calm under pressure and handle challenging situations with grace and professionalism.
• Flexibility to work evenings, weekends, and holidays based on salon needs.
• Knowledge of beauty and wellness services, products, and trends is advantageous.

Benefits:

• Competitive wage or salary.
• Employee freebies & discounts on salon services and products.
• Opportunities for career growth and advancement within the salon.
• Company visa to be provide.
• Medical Insurance to be provided.
• Fun and supportive work environment.

If you are a customer-oriented individual with a passion for the beauty industry and a knack for delivering outstanding service, we invite you to apply for the Salon Receptionist role and join our team. Please submit your resume and a cover letter detailing your relevant experience and enthusiasm for the position to [email protected].

Job Type: Full-time