Posted:Feb 26
By:Hiring Kenya
Company Details
Industry:
Electrical/Electronic Manufacturing
Description:
This adventure started when Renee did her graduation research in Uganda. She came to the conclusion that there was no real tasty bread in this African country. With the help of a grant from the Dutch Ministry of Foreign Affairs, through the PSI (Private Sector Investment) programme, BBROOD decided to open their shops in Uganda. It took two years of preparations and finally in 2011 our first shop in Kampala Road opened its doors to first customers. The great success of the first bakery was soon followed but 5 more outlets in Kampala.
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,After we settled in Uganda it was time to look further. Rwanda with its growing infrastructure and stable economic growth was a logical choice. In 2013 the first branch was opened in Kigali. This year, 2016, we are opening several shops in Kenya. Starting with Magadi road and a shop in the Sarit Centre.
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The aim is to let the whole world enjoy BBROOD bread!
Job Description
Duties & responsibilities:
- Support and lead shop supervisors to ensure better management and efficient running of shops.
- Supervise branding, look & feel of each shop, counter display & presentation, staff personal presentation, service standards & customer service.
- Ensuring products and services comply with regulatory and quality standards.
- Ensuring company standards and procedures are adhered to.
- Dealing with escalated customer issues and incident reports.
- Responsible for achieving shop targets
- Training: induction, refresher, training gaps identification, monitoring & evaluation of learning on the ground, & pushing for adoption of learnt skills & knowledge in practice.
- Responsible for shop staff needs inclusive of hiring, motivation and day-to-day staff management
Qualifications and Experience:
- Minimum of a diploma in sales & marketing or other relevant qualification from a recognised institution.
- 7+ years of hands-on experience in sales & marketing or food retail/bakery shop management at middle management level. Experience in a bakery shop is preferred.
- Results oriented with demonstrable passion for food and food retail.
- Excellent understanding of food retail/bakery shop operations with proven track record in delivering sales growth and excellent customer experience.
Deadline: 8th March 2025.
Education: Diploma
Employment Type: Full Time
