The Technical Account Manager is responsible for managing and maintaining strong relationships with key clients,ensuring successful solution implementation, handling account management, payment collections, and client review meetings. This role requires a strong background ability to bridge the gap between technical solutions and customer needs.

Responsibilities:

• Serve as the primary technical contact for key clients, ensuring their needs are met with appropriate solutions.
• Collaborate with the sales and business development team to identify business opportunities and provide technical insights for proposal development.
• Work closely with the engineering and product/service teams to communicate customer feedback and drive improvements in service delivery.
• Work closely with the Program Manager to manage project timelines, deliverables, and client expectations to ensure successful implementation of projects.
• Ensure customer satisfaction through regular check-ins, proactive communication, and identifying areas for improvement.
• Follow up on and collect payments from clients for delivered projects or completed milestones.
• Attend meetings with clients to discuss project progress, technical solutions, and business needs.
• Prepare and deliver technical reports, documentation, and client presentations.

Requirements

Minimum Previous Experience:

• 4+ Years of experience in B2B & B2G Account Management in technical consulting, or telecom infrastructure solutions.
• Proven experience in technical sales and account management.
• Strong understanding of telecommunications, networking, power systems, or related technologies.
• Ability to communicate complex technical concepts to both technical and non-technical audiences.