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Manager, Investor Services Operations

Nairobi, Kenya
Company Details
Industry: Banking
Description: Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we intend to achieve in the medium term. With a heritage of over 150 years, we have an on-the-ground presence in 20 countries in sub‑Saharan Africa; fit-for-purpose representation outside Africa; and a strategic partnership with the Industrial and Commercial Bank of China (ICBC). In line with the realities of risk, regulation, technology and competition that characterise our operating context, we continue to invest significantly in our diversified operations; our people and culture; our systems and infrastructure; and our brand. In doing so, we understand that our commercial success and social relevance over the long term depends on placing our clients at the centre of everything we do, and ensures that the outcomes of our activities are a catalyst for growth on this continent we call home. The long-term foreign currency ratings for The Standard Bank of South Africa, the single largest operating entity within the Standard Bank Group, are: Fitch Ratings BBB- (negative), Moody’s Baa2 (negative) and Standard & Poor’s BBB- (negative). The group is listed on the JSE Limited, share code SBK, and the Namibian Stock Exchange, share code SNB. The largest bank in the world, ICBC, is a 20.1% shareholder in the group. Other than the 20.1% ICBC shareholding, 32.9% of Standard Bank’s shareholder base is foreign. We subscribe to the Code of Banking Practice, a set of principles governing banking in South Africa and ensuring the highest standards of professionalism, integrity and fairness.
Job Description

Provide strong management and operational support to the Head CIB Operations by taking responsibility of and managing all aspects of Investor Services Operations Units across Stanbic Bank by leading the development and delivery of a comprehensive Investor Services Operations.
The role is responsible for driving and coordinating best quality client service standards, in alignment with the strategic direction of the organisation to achieve business goals alongside Client value and relationship management.

The job holder will be expected to provide overall strategic guidance and direction to the Investor Services Operations and will be charged with the responsibility to develop and implement bank- wide standards that include:

  • Driving a client-centric culture.
  • Enhance the focus on client experience and implement collaborative action plans that support the identification, design and definition of value-based customer experience initiatives.
  • Risk Management

Qualifications

  • Degree in Business /Commerce
  • Certified Custodian will be an added advantage

Experience

  • At least 5-7 years of experience at middle/senior level management within a front-line function preferably Corporate Banking and Operations functions. Practical and deep knowledge of Investor Services and must be fully conversant with its associated risks and process improvement concepts.
  • Strong leadership skills is a requirement
Education: Degree, Diploma
Employment Type: Full Time

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