Part Sales and Distribution Supervisor is responsible for leading and managing the parts team to achieve profitability targets, maximizing parts sales while managing profitability and margins.

Job Description

• Manages the day-to-day operations of the Parts department to ensure the achievement of key targets
• Maintains agreed profit margins and return on investment by selling the maximum amount of parts to trade and retail customers
• Maintains an efficient parts service to other departments within the Dealership
• Analyses sales data to place emphasis on selling the most profitable lines
• Monitors customer activity and amends discounts where necessary
• Monitors customer credit and ensures action is taken to recover due payments
• Implements systems to monitor and record lost sales, reviews data and takes appropriate action
• Maintains stock levels, purchasing within agreed budgets
• Controls and meets budgetary spending targets, discussing significant variations with the relevant Managers/Dealer Principal
• Monitors stock overheads and stock values, reporting any which exceed the budget to the Dealer Principal
• Ensures the Parts team works closely with colleagues in Service, Sales and Administration to deliver outstanding customer service
• Ensures the Parts team follows procedures and records all transactions, liaising with other departments as required
• Maximizes customer satisfaction at all times and ensures absolute clarity in all customer transaction
• Works with colleagues and other teams across the Dealership to deliver improvements and provide a seamless service to customers
• Leads the Parts team by personally demonstrating and encouraging team members to demonstrate the JLR Customer First Behaviors in all interactions with customers and colleagues

Job Requirement:

• 5 years’ experience including at least two years in a similar role would be preferable
• Fundamental knowledge of the Aftersales operations
• Degree holder. Postgraduate Degree would be an added advantage
• Essential skills; Excel, analytical, attention to detail and Auto line knowledge desirable
• Able to generate spreadsheets, building of models and ability to quickly understand complex I.T. systems