Reporting to the Head of Business the role is responsible for supporting both the company business growth and retention of corporate clients through innovations, sales, product development and maintaining efficient Service Standards and relationship management so as to enable the company attain its business objectives.
KEY DUTIES & RESPONSIBILITIES

• Revenue Generation & Business Development in HCM: Proven track record of generating $10M+ in annual revenue in the Human Capital Management industry, focusing on talent acquisition, HR outsourcing, workforce solutions, and related services.
• Market Expansion & Strategic HCM Solutions: Drive market penetration in new sectors or geographies, identifying emerging HCM trends and customer needs.
• Offer innovative HCM solutions that address clients’ talent challenges, ranging from talent acquisition and employee engagement to workforce optimization and HR technology implementation.
• Stay ahead of market trends, ensuring the company remains competitive and offers relevant solutions that meet current and future client demands.
• Develop and execute targeted sales and business development strategies to attract new clients and expand existing accounts within the HCM market.
• Identify and capitalize on high-value business opportunities in industries such as staffing, recruitment, talent management, and employee outsourcing to achieve growth.
• Developing products and/or services standards by preparing and delivering PowerPoint presentations and sales displays, contacting corporate clients and developing sales goals.
• Initiating quotes and business proposals in conjunction with the Head-Project Management Office, Head of Business as well as respective Project Administrators.
• Retention of fruitful relationships with existing corporate clients through socialization and generating feedback for management’s attention as well as further business improvements
• Managing all service-related feedback and escalating it where appropriate, to ensure provision of excellent corporate service standards to (both client & the company suppliers) and turnaround time within the company and in collaboration with all line functions for both internal and outsourced corporate businesses.
• Client Acquisition, Retention & Relationship Management: Establish and maintain relationships with large corporate clients, HR leaders, and senior executives to ensure ongoing business growth and revenue generation.
• Implement client retention strategies, ensuring high levels of satisfaction and fostering long-term partnerships.
• Manage and nurture relationships with key accounts to ensure continued revenue growth and increased cross-selling opportunities for HCM solutions.
• Support the Project team in scoping of business and in the overall implementation
• Custodian of all service standards, monitor and ensure adoption by all staff of THE COMPANY
• Business analyses for Cost Benefit through models, statistics and presentations to management
• Ensure all departmental records are filed and duly updated from time to time
• Drafting of service level contracts and ensuring they are free of errors, no room for compromise.
• Provide first line support with all supplier pre-qualification for the company with Head of Business

ACADEMIC QUALIFICATIONS, SKILLS AND EXPERIENCE

• Degree level education preferably in Business Administration or equivalent (BSS, BBA, BA Social Policy, Marketing)
• Professional qualification in Sales and Marketing or Masters in MBA is added advantage.
• At least three (3) years of experience with high value commercial clients in a similar business or corporate entity.