Purpose: 

Responsible for ensuring smooth flow of patient journey from admission to discharge.

Duties and Responsibilities

• Liaise with both Local and International Insurance Companies to issue letters of guarantee for their clients.
• Liaise with companies who have direct accounts with the Hospital.
• Admitting, discharging and transferring both cash paying and credit patients.
• Ensuring all admissions are done correctly by properly coding to the relevant company.
• Upon request, make arrangements for patient transfers.
• Monitoring of inpatient bills and advising insurance/other corporates when limits are reached.
• Ensure all patients files are kept safely.
• Ensure that doctors bills are attached to the relevant patients files.
• Produce admissions and discharges report.
• Ensure claim forms and preauthorization letters have been attached to the relevant files in the wards.
• Follow up on doctors and patients to ensure they have filled and signed the claim forms and preauthorization forms.
• Ensure doctors and patients have all the relevant NHIF forms and that they have filled and signed them properly.

Qualifications

Education

• Professional qualifications such as CPA II, ACCA II
• Certificate in Front Office /Customer Care Management/Client Relations/Public Relations
• Computer literate.

Job Experience

• Minimum 2-year work experience in service industry.

Key Competencies – Skills /Knowledge/Aptitude

• Excellent Communication skills
• Timely and accurate customer service.
• Self-motivated and ability to work under pressure.
• Produce quality work, with accuracy and efficiency.