Posted:6 hours ago
By:Hiring Kenya
Company Details
Industry:
Hospitality
Description:
Established 12 years ago, PrideInn Hotels, Resorts & Camp stands as a prominent and rapidly growing hospitality brand that takes great pride in its Kenyan roots. With a strong presence in 5 counties across Kenya including Nairobi, Machakos, Narok, Mombasa, and Kwale, we currently operate 8 hotels and a camp, employing over 1,000 dedicated individuals. At PrideInn Hotels, we strive to instill a sense of patriotism and pride in our fellow Kenyans. Our mission is to provide both local and international guests with an exceptional level of hospitality, characterized by impeccable service and a commitment to excellence. Embodying our motto of bringing the "Global feel with Kenyan soul," we aim to deliver an unforgettable experience that reflects the unique spirit of Kenya. Whether you are seeking a luxurious getaway or a memorable bush adventure, PrideInn Hotels offers a diverse range of accommodations, conferencing solutions and facilities to cater to every traveler's needs. Our venues are equipped with state-of-t
Job Description
Prideinn Paradise Beach Resort is urgently seeking an experienced Front Office Manager to join our team.
KEY RESPONSIBILITIES:
- Oversee all front office operations, ensuring seamless guest experiences from check-in to check-out.
- Lead and motivate the front office team to deliver exceptional customer service.
- Handle guest inquiries, complaints, and special requests with professionalism and efficiency.
- Coordinate with other departments to ensure smooth operations and guest satisfaction.
- Manage schedules, budgets, and performance targets for the front office team.
- Uphold company policies and maintain high standards of hospitality.
REQUIREMENTS
- A degree or diploma in Hospitality Management or a related field.
- Proven experience as a Front Office Manager or in a similar role.
- Excellent leadership, communication, and problem-solving skills.
- Proficiency in hotel management software (eg, Opera, Fidelio).
- Ability to thrive in a fast-paced, customer-focused environment.
- Strong interpersonal skills and a passion for delivering memorable guest experiences.
Deadline: 24th January 2025
Education: Degree, Diploma
Employment Type: Full Time
