Key Responsibilities:

• Provide day-to-day operational and technical support for the digital channels and the related sub-systems and ensure system uptime as per the banks service level agreements. 
• Perform and implement system maintenance, making program modification as necessary to meet business requirements; review and modify programs to correct errors and improve efficiency and cost effectiveness. 
• Responsible for the maintenance of the channels operations policies, procedures, guidelines and operating standards. 
• Manage day to day issues with suppliers and vendors to ensure effective support and return for investment 
• Responsible for designing and developing appropriate reports and management information as required by business to advance tactical and strategic initiatives. 
• Develop a risk assessment framework for Channels Operations department. 
• To provide technical support for projects within the scope of digital channels. 
• Ensure cyclical assignments such as Disaster Recovery testing, penetration testing and software and hardware audits are completed in a timely manner. 
• Ensure that service / support calls are effectively responded to and resolved within the framework of the Service level agreements and develop knowledge and awareness of the relevant applications. 
• Document general and/or technical specifications for system development requests ensuring to adhere to minimum technical standards as defined by the IT Management team. 
• Carry out other duties as may be assigned by the supervisor. 

Skills & Experience:

• Bachelor’s degree in ICT, Computer Science, Information Systems or a related field. 
• ITIL Certifications 
• Five (5) years’ experience in IT field, 3 of which should be in channels administration.
• Linux Administration certification is an added advantage 
• Prince II or PMI certification will be an added advantage 
• Professionalism –maintains a professional approach based on ethics and NBK values 
• Integrity and honesty and ethics- ensures ethical practices and integrity and ensures NBK is not put at reputational risk 
• Building consensus and influencing-ability to influence various players across all NBK departments 
• Customer orientation-is customer focused striking a solid balance between external and internal customer orientation
• Knowledge on ITIL Governance Standards and Enterprise Architecture 
• Knowledge on Network management, Disaster recovery planning, Business Continuity planning and IT Security and Security appliances 
• Experience with Oracle databases, systems Administration, service desk analysis and server management 
• Knowledge on file processing and file formats