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Manager, Transaction Cards & ATMs

Nairobi, Kenya
Company Details
Industry: Banking
Description: Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capital, KCB Foundation and all associate companies. The holding company was set up to among other things to enhance the Group's capacity to access unrestricted capital and also enable investment in new ventures outside banking regulations, achieve operational and strategic autonomy for the Group's operating entities and enhance corporate governance across the Group and oversight in management of subsidiaries.
Job Description

About the job

  • Develop new products and drive prepaid and debit card acquisition and marketing plans in line with the card business strategy.
  • Optimally drive growth in new Debit and Prepaid customer acquisition and usage.
  • Define and plan Debit and Prepaid card product enhancements to promote issuance and usage.
  • Engage key retailers and strategic partners to drive Debit and Prepaid sales and card utilization through their outlets.
  • Relationship management of high-net-worth card customers, institutions and third parties involved offering the card product to the customer.
  • Manage card product sales presentations and training within and without the bank.
  • Develop and agree on key KPIs for each card product, measure result against KPI and develop action plans to address shortfalls.
  • Responsible for customer service and complaints management.
  • Develop and implement strategies to enhance profitability through effective risk management practices.
  • Collaborate with cross-functional teams to ensure seamless integration of new products and services into the existing portfolio.
  • Monitor regulatory compliance and adjust policies as necessary to maintain adherence to industry standards.
  • Responsible for overall strategy of the functionality of bank's ATM network.
  • Administration of the Bank’s Automated Teller Machine (ATM) products, services and related systems by working closely with internal and external stakeholders.
  • Provide regular reports on portfolio performance, including key metrics such as usage activity and revenue.
Education: Degree, Diploma
Employment Type: Full Time

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