Purpose:

To provide operational support to the team and enhance guest experience by delivering a high level of guest service, providing the right information, and resolving customer complaints.

Description:

• Lead & instruct the guests about the entertainment activities ensuring they understand the rules & safety guidelines.
• Communicate effectively with parents and guardians, providing information about activities, schedules, and their child’s participation.
• Ensure safe and efficient operation of rides, including starting, stopping, and monitoring ride cycles.
• Report any safety hazards or equipment issues promptly & follow established safety protocols.
• Work closely with other FEC staff members to coordinate activities, manage guest flow, and maintain cleanliness & organization throughout the center.
• Lead and supervise activities, ensuring all participants are engaged and following safety guidelines.
• Collect feedback from children and parents to assess the effectiveness of activities and programs.
• Provide recommendations for program improvements based on feedback and observations.
• Enforce safety regulations (height, weight, age, etc) and guidelines to ensure the well-being of guests and prevent accidents or injuries.
• Be prepared to handle minor first aid situations and emergencies, following the center’s protocols.
• Always supervise children, ensuring their safety and well-being.
• Ensure that all the children are equipped as per safety standards laid by the local government and company.
• Gather information and feedback from FEC Team Leads regarding the team performance and their development plans.
• Complete incident reports and communicate any significant issues to management promptly.
• Manage group behavior and resolve conflicts or issues that arise during activities.
• Maintain accurate attendance records and activity logs.
• Respond promptly to ride stoppages, malfunctions, or emergency situations, following established protocols and procedures.
• Ensure cleanliness and tidiness of ride platforms, queue lines, and surrounding areas throughout the shift.

Qualification: 

• High School Diploma or equivalent; a higher qualification is a plus.
• 2-3 years of on-site experience in instructing or leading activities within a family entertainment center, amusement park, recreation facility, or a similar environment is preferred.
• Strong proficiency in English (written and spoken)