In this role, you will:

• Work with various Teltonika Telematics manufactured GNSS tracking devices that embed technologies such as Bluetooth, CANbus, RS232/RS485 and 1-Wire;
• Propose different ways on how to incorporate our devices for various use cases; presentations, and frequent visits.
• Be responsible for arranging technical tasks for custom development projects and coordinating solution release to clients;
• Troubleshoot, provide assistance, and consult clients via a dedicated ticketing system or online meetings/chats if they are needed;
• Communicate with global international corporations that provide car sharing, rental, fleet management solutions and various other companies from different vehicle telematics fields;
• Cooperate with RnD, quality assurance and project management teams to ensure the maintenance of the projects and that solutions reach the clients on time;
• Have an opportunity to go on business trips to visit clients and help them directly implement Teltonika devices into their business use-cases;
• Guide colleagues and customers by preparing wiki documentation or training.
• Test and perform quality assurance of the solution in the East, West and Central Africa region.

What we expect of you:

• Telecommunications, electronics, informatics, engineering education or previous work experience in technical or engineering fields (can be a student);
• Understanding or basic knowledge of telecommunication technologies (2G, GPRS, 3G, 4G), CANbus, BLE (this will be considered as an advantage);
• Passion for providing help to others, caring, willing to grow and enrich your technological know-how;
• Ability to work in a team environment, whether consulting other team members or reaching out to others for assistance;
• Great communication skills, are capable of fluently speaking and writing in English (proficiency in other languages will be considered as an advantage);
• Analytical and creative thinking and mindset for problem-solving and troubleshooting;
• Knowledge or work experience working with ticketing-based platforms (Jira, GitLab, OpenProject, ServiceDesk) (this will be considered as an advantage);
• Experience in customer service (this will be considered as an advantage);
• Good time management skills (speed and quality is important for us); 

What we offer:

• Unique opportunities to grow professionally being part of a strong and rapidly expanding company.
• Opportunity to gain or develop your experience in IoT through Company’s interesting and ambitious projects.
• Professional training in our Teltonika B2B and IoT Academies.
• The opportunity to travel frequently attending meetings and exhibitions locally and internationally.
• Celebrating achievements and having fun together in team building and other important occasions.
• Dynamic, challenging work environment and cooperation-based internal culture.
• Corporate mobile communications, laptop and headset.
• Attractive compensation package
• Health insurance
• Pension Scheme