Posted:3 hours ago
By:Hiring Kenya
Company Details
Industry:
Telecommunications
Description:
Founded in 2007, NetGuardians was the first company to emerge from the innovation incubator Y-Parc, in Yverdon-les-Bains, Switzerland. The company now enjoys a solid international presence with a steadily growing clientele in Europe, the Middle East, Asia and Africa. NetGuardians has a clear vision to bring the Swiss quality of our specialized fintech software to the world -- because the challenges of fraud, risk and compliance are worldwide. We are headquartered in Switzerland and also have offices in Nairobi, Warsaw, and Singapore, with more to come. These offices are strategically located to bring us closer to our clients as well as our business development and implementation partners in those regions.
Job Description
As an IT Help Desk Engineer, you will provide IT support for corporate applications (CRM, Microsoft Office 365) and devices, manage hardware assets (Windows, Mac), and oversee user access to internal services. You’ll also liaise with external IT suppliers, monitor IT infrastructure and cybersecurity events, and maintain corporate systems by applying updates, security patches, and reviewing configurations. Additionally, you will ensure accurate documentation and record solutions in the company Wiki.
Your profile
- Bachelor’s degree in Computer Science or Information Technology
- Minimum of 2 years of IT support experience
- Fluent in English
- End-user device administration: Windows & Apple laptops, Microsoft Office suite
- Microsoft 365 Infrastructure: Microsoft Entra ID, SharePoint, Exchange Online, DNS & DHCP servers
- Virtualization & Server Infrastructure: ProxMox, Veeam Backup, Windows, Linux, scripting in PowerShell & Python
- Other Systems: Web server administration (WordPress), cloud-hosted applications (HubSpot, Jira, Celoxis)
- Strong customer orientation and excellent communication skills
- Pragmatic and solution-driven approach to problem-solving
- Self-motivated, structured, and organized work ethic
- Willingness to support and engage with non-technical users
Education: Degree, Diploma
Employment Type: Full Time
