To provide exceptional support in managing the export and perishable goods operations, ensuring the smooth flow of daily activities and the effective use of resources. This role involves overseeing the handling of sensitive and time-sensitive issues related to perishable goods, working closely with various departments to ensure timely delivery and compliance with regulations. The ideal candidate will be proactive, highly organized, and able to anticipate challenges, ensuring that all export operations run smoothly while maintaining strong communication with internal teams and clients.

Your tasks and responsibilities

• Input all received orders into the internal sales tracking system to ensure accurate processing.
• Send daily pack plans to clients and confirm all orders.
• Liaise with clients to adjust orders as necessary and communicate any changes in real-time.
• Prepare and analyze sales reports to assist management in making informed decisions.
• Communicate any changes, promotions, or delays to the packaging team and clients in a timely manner.
• Send all shipment documents to clients on the same day as shipment.
• Notify clients of shipping agent flight confirmations and any changes such as delays or cancellations.
• Follow up on client portfolio payments and ensure timely collection.
• Work closely with the Planning Coordinator to ensure all client orders are well-planned and executed.
• Assist in the preparation and implementation of promotions for key clients.
• Maintain regular communication with clients to ensure high levels of customer satisfaction.
• Collect and analyze customer feedback to improve product offerings and service.
• Brief the sales team, Service & Delivery Commercial Manager, and Sales & Logistics Director on any important client matters.
• Assist the Claims Team with resolving client issues and ensure smooth communication regarding shipment reception.

Your profile

• Diploma/Degree in Marketing, Sales, or Administration or a related field.
• 2-5 years of experience in a similar role, preferably in the fresh produce industry.
• Strong communication, presentation, and sales skills.
• Proficient in MS Office (Excel, Word, Outlook).
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Experience in conducting market research, developing analyses, papers, surveys, and reports.
• Proven success in managing accounts and achieving genuine sales development.
• Eager for new experiences, responsibilities, and accountability.
• Able to collaborate effectively with others and be a team player.