Posted:Dec 10
By:Hiring Kenya
Company Details
Industry:
Banking
Description:
Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and related services. The Bank has subsidiaries in Kenya, Uganda, South Sudan, Rwanda and Tanzania. Its shares are listed on the Nairobi Securities Exchange and Uganda Securities Exchange. Equity Bank was founded as Equity Building Society (EBS) in October 1984 and was originally a provider of mortgage financing for the majority of customers who fell into the low income population. The society’s logo, a modest house with a brown roof, resonates with its target market and their determination to make small but steady gains toward a better life, seeking security and advancement of their dreams. The vast majority of Africans have historically been excluded from access to fin
Job Description
Responsible for building and maintaining positive business relationships with existing and potential corporate customers, provide personalized and efficient customer service, marketing and selling bank’s products, identifying opportunities for business growth, and resolving customer complaints.
Key Responsibilities:
- 360 degrees understanding of client’s financial needs and all bank products and services.
- Regular client visits/presentations and meetings with visit reports
- Preparation of accounts plans for existing and newly onboarded customers.
- Coordination with various departments like credit, treasury etc. for delivery of seamless service to client
- Competitor and Industry analysis – Actively review and monitor competitor product offerings and monitor industry trends.
- Building positive relationships with clients by understanding customer’s needs and developing banking solutions
- Scanning the operating environment to identify business opportunities for the bank.
- Building positive relationships with customers by understanding customer’s needs and developing banking solutions
- Generating new business, upselling and cross selling to existing clients
Qualifications
Qualification and Experience
- Bachelor’s degree from a recognized institution
- Master’s Degree is an added advantage.
- Customer relationship Management Course
- 4-5 years’ working experience with proven networks among Corporate, SME and high net worth clients.
- In-depth knowledge of the banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general commercial regulations and practice
Key Competencies & Skills
- Excellent & effective communication and active listening skills
- Confidence and Presentation skills
- Understanding and interest in financial / banking products and markets
- Ability to analyze and research information.
- Ability to explain complex information clearly and simply.
- Good sales and negotiation skills
- Strong skills on Excel, Outlook & Word
Education: Degree, Diploma
Employment Type: Full Time
