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Africa Regional Manager ACAPS

Nairobi, Kenya
Company Details
Industry: Non-Profit Organization Management
Description: The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors. The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs
Job Description

The Regional Manager will have a key role in supporting and driving change management initiatives to support the establishment of this new role, and any relevant adjustments to ACAPS team structure and approach in Africa. This role will lead and supervise ACAPS teams in Africa, working closely across ACAPS to ensure effective connections between support teams, our country level operations and our global analysis initiatives. The Africa Regional Manager will not only ensure delivery of an ACAPS Africa strategy for today but also shape our forward direction in Africa to ensure our continued impact within an evolving and dynamic humanitarian landscape.

Strategic Planning and Leadership

  • Lead the strategic planning process to establish and evolve ACAPS regional strategy 
  • In close collaboration with the Senior Regional Analyst, and the Chief Analyst, ensure that the Hubs’ analytical focus is on salient humanitarian issues in line with the humanitarian principles of humanity and impartiality
  • Lead, inspire, and develop a team of in country and remote analysts and supporting consultants. promoting collegiality, innovative thinking, and high achievement
  • Participate as an active member of the ACAPS Extended Management Team and contribute towards ACAPS overall strategy

Program Quality & Development 

  • Ensure the efficient and effective implementation of project activities in line with ACAPS guidelines
  • Ensure efficient coordination with cross-organisation functions including communication, data analytics and analysis coordination
  • Monitor project progress, including timely achievement of target activities; ensure that MEAL processes are implemented, and that sound financial management, reporting and compliance are implemented
  • Supervise project managers in their responsibilities (i.e. project plans, including timelines, milestones and deliverables)
  • Regularly monitor the status of identified risks and be able to detect new risks or changes in the likelihood or impact of existing project risks
  • Provide regular project updates and quarterly reports to donors, showcasing progress, challenges and impact
  • Oversee the development of new programs and existing program growth

Partner Relations, Fundraising, and Business Development 

  • Develop and lead Africa’s regional fundraising strategy, in partnership with ACAPS Business Development Manager
  • Pro-actively drive fundraising efforts for ACAPS programs across current and future locations in Africa
  • Develop and maintain strong relationships across a diverse range of operational and donor partners, with the purpose of improving information exchange, relevance of the Hub’s analysis products and maintaining awareness of key humanitarian trends and issues
  • Maintain and expand participation with key donors, host government, local stakeholders and relevant policy and coordinating bodies

Financial Management and Budgeting 

  • Provide timely and effective oversight of the financial position of the hubs within the Africa region, including early identification of changes in revenues and expenses 
  • Work with the COO and the Head of Finance to ensure solid financial forward planning 

Team Management

  • Build and lead high-performing teams under the Africa Regional Manager’s direct line management, providing guidance, mentorship, and direction to line reports
  • Cultivate an entrepreneurial culture that develops and implements new ideas 
  • Supervise staff and consultant contracts in close collaboration with the project managers and the ACAPS procurement team 
  • Provide leadership and support to team members with information, tools and resources to improve performance and reach short, medium and long-term professional objectives
  • Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.
  • Create and sustain a work environment of mutual respect where team members strive to achieve excellence

Critical Interfaces

As an important member of the EMT, the Regional Manager will actively participate in EMT meetings and processes. The Regional Manager will maintain strong links with the CrisisInSight Manager to produce our global reports and with the Data Analytics Manager to benefit from technical guidance. 

The Regional Manager will work closely with all members of the Regional Hub and the key humanitarian partners in the region to ensure efficient processes and relevant content. The Regional Manager will ensure working relationships with relevant partners and represent ACAPS in various fora as needed. 

Qualifications

Knowledge and Experience

  • MA/S or equivalent in international development, business administration or other relevant field. A Bachelor’s degree with additional work experience will be accepted.
  • At least 10 years’ field experience in senior management. Previous experience as a Country Director or Regional Manager is essential. 
  • Experience leading teams and operations in humanitarian operations is preferred. 
  • Ability to lead diverse teams, handle negotiations and facilitate planning processes, including delicate transitions. Proven experience managing remote and dispersed teams.
  • Demonstrated understanding of translating strategy into actionable business planning processes. 
  • Proven decision-making and problem-solving skills.
  • Significant understanding of humanitarian needs assessments and working with primary and secondary data and qualitative and quantitative methodologies
  • Knowledge and experience within the global humanitarian architecture is essential, knowledge of regional and local structures for analysis and response in Africa is an asset
  • Excellent knowledge of regional economic, political, social and cultural dynamics 
  • Large professional networks in the region are an asset
  • Ability to work effectively under tight deadlines.
  • Exceptional written and interpersonal communication skills required. Strong emotional intelligence and coaching/mentoring skills.
  • Experience with a wide range of donors including institutional donors particularly USAID, FCDO and ECHO. Familiarity with other donors is a plus.
  • Fluent in written and spoken English 
  • Fluency in a regional language, an asset
  • Excellent computer skills (MS Office incl., Excel spreadsheets, word-processing)
Education: Degree, Diploma
Employment Type: Contract Based

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