Cyber Incident Response and IT Security 

• Continuously monitor the SIEM to identify and analyze potential security incidents and threats.
• Investigate security events escalated from the service desk or managed security service providers (MSSP), determining the root cause and implementing corrective actions.
• Run regular vulnerability scans using tools such as Qualys, and work with relevant teams to remediate identified vulnerabilities.
• Train the service desk on SecOps processes and procedures to ensure effective initial triage of security events.
• Compile and report on operational metrics to provide insights into the security posture and the effectiveness of security controls.
• Leverage a Security Information and Event Management (SIEM) system for advanced threat detection and response, utilize an IT service management (ITSM) platform for efficient ticket management, and employ a social media threat monitoring and protection tool.
• Research the latest in information technology security trends to keep up to date with the subject and use on the latest technology to protect information assets.
• Work with the team to develop a security plan for best standards and practices for the organization.
• Conduct frequent testing of simulated cyber-attacks to look for vulnerabilities in the systems and take care of these before an outside cyber-attack.
• Make recommendations to managers and senior executives about security advancements to best protect the organization.
• Help train junior colleagues in information security.

Key Working Relationships: 

• Position Reports to:  Manager – Security Operations 
• Position directly supervises: NA 
• Indirect Reporting: Director, Security Operations and Engineering Team
• Other Internal and/or external contacts: 
• Internal: IT staff across regions, HQ and Nairobi iHub, Safety and Security Team

Job Requirements: 
Education

• Bachelor's degree or equivalent professional experience. Prefer degree concentration in: Computer Information Systems, Management Information Systems, Computer Science

Work Experience 

• Min 2 years in IT security operations, 1 year in a global organization