Posted:October 15, 2024
By:Hiring Kenya
Company Details
Industry:
Logistics and Supply Chain
Description:
Our Vision, Our Mission, Our Strategy Our vision is to be The Logistics Company for the World. Our mission - Excellence. Simply Delivered. - is our guiding light. Our Strategy 2020: Focus.Connect.Grow. is our roadmap to the future. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler - for our customers, our employees, our investors, and our society - we help make the world a better place. Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions - from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between. We want to be the logistics company people turn to - the first choice not only for all shipping needs, but also the first choice for career and investment opportunities, and being the global benchmark for responsible business practice.
Job Description
About the role Key duties and responsibilities
- Oversee the end-to-end order-to-delivery process, ensuring that all orders are processed, dispatched, and delivered on time.
- Coordinate with the KBL customer service team to manage order entries, updates, and any required modifications.
- Serve as the main point of contact for key distributors, collaborating closely with the Digitally Connected Transport (DCT) control tower to provide real-time updates on order status, delivery schedules, and product availability.
- Proactively manage customer relationships to address any inquiries or issues, ensuring a seamless flow of information and operations.
- Proactively identify and resolve any issues that may arise during the order-to-delivery process, including delays, product shortages, or distribution challenges.
- Implement corrective actions as needed to prevent future issues and improve the overall delivery process.
- Work closely with the KBL customer service team to align on order priorities, delivery schedules, and customer communications.
- Build and maintain strong, value-driven partnerships with key distributors by anticipating their needs, resolving challenges promptly, and enhancing overall customer satisfaction.
- Continuously collaborate to drive efficiency, adding value to both our operations and the distributor's business goals.
- Track key performance indicators (KPIs) related to order processing, delivery times, and customer satisfaction.
- Prepare and present regular reports to management, highlighting performance trends and areas for improvement.
- Identify opportunities to enhance the order-to-delivery process, focusing on efficiency, accuracy, and customer satisfaction.
- Lead initiatives to streamline processes, reduce lead times, and improve the overall customer experience.
- Manage the delivery schedule by coordinating with drivers to ensure timely and accurate deliveries.
- Monitor driver performance, providing guidance and support to ensure delivery standards are consistently met.
About you
- Bachelor’s degree in business, Supply Chain Management, or a related field.
- Minimum of 5 years of experience in customer service Lead or equivalent position
- Experience working in a logistics company, or supply chain management, with a focus on order-to-delivery processes.
- Experience working with key distributors and managing large-scale delivery operations.
- Well organized individual and results oriented.
What we offer
- Extensive learning and development opportunities.
- Comprehensive health insurance cover - Inpatient / Outpatient / Dental / Optical.
- Tools for the assigned tasks and for results delivery.
Education: Degree, Diploma
Employment Type: Full Time
Contact Information
Name: Hiring Kenya
