Job Description Summary

Reporting to the Business Development Manager, The Branch Manager through teamwork will be responsible for business growth, service delivery, compliance and ensuring efficient day-to-day operations of the branch. 

Roles and Responsibilities

Growing and managing a quality loan portfolio.

Preparation and implementation of annual branch budgets and business development plans.

Achievement of branch profitability and cost control objectives

Promotion & marketing of the Institution’s products and services

Enforce implementation of laid down policies and procedures for Credit operations and staff discipline.

Monitor loan assessment, appraisal and approvals at the branch

Ensure loan repayments and recoveries are within stipulated timelines and as per policy guidelines.

Ensure supervision, appraisal, coaching, motivation and development of all branch staff and recommending appropriate training needs.

Working with third party service providers to deliver superior service to all customers.

Marketing intelligence and reporting to understand competitor activity in the assigned area. 

Ensure provision of high quality services to all customers in a timely manner.

Manage relationship with all stakeholders to ensure positive image of the institution is maintained.

Minimum qualification and experience required:

Diploma/Degree in business/Finance/Social Science related field. 

Lending and relationship management experience to create a balance between credit risk and customer service.

At least three (3) years’ experience as a branch/unit manager in credit function of a financial institution handling Micro and SME clients.

Have an excellent interpersonal, organizing and people management skills.

Excellent communication and presentation skills, with outstanding reporting skills.

High integrity and professionalism.