What you will do:

Create, nurture, and develop customer relationships in his/her area of responsibility;

In early phases of projects, drive solution selling methodology with architects, developers, consultants, and/or other influencers to ensure KONE solutions are meeting customers’ needs;

Encourage interest and demonstrate the value of KONE’s digital offering to influencers and customers;

Focus on growing KONE’s position in his/her customer base or market area;

Creates and communicates leads and sales opportunities for the entire KONE sales team (e.g. cross-selling);

Ensure top customer satisfaction and solve complaints with the rest of the KONE team;

Be accountable for updating customer information currently in CRM;

Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service;

Proactively develops and creates customer relationships in his/her area of responsibility;

In early phases of projects, drives solution selling methodology with architects and developers, consultants or other influencers to ensure KONE solutions are meeting customer’s needs and creating value throughout the lifecycle taking into account the whole KONE product portfolio;

Creates interest and demonstrates the value of KONE digital offering to influencers and customers;

Develops and grows KONE’s position in his/her customer base or market area;

Creates and communicates leads and sales opportunities for the entire KONE sales team (e.g. cross-selling);

Ensures customer satisfaction and solves complaints with the rest of the KONE team;

Documents the customer and contact information, responsible for correct customer, influencer and contact data in CRM;

Request technical know-how from Customer Solutions Engineering (CSE) in the tendering phase in non-standard cases and according to local policy;

Work closely with the Country Operations and Global NEB teams to ensure profitable growth.

Are you the one?

Bachelor’s Degree in Engineering or higher will be advantageous;

3 - 5 years of technical experience in the elevator/escalator industry preferred;

3 - 5 years’ technical experience in the construction, building material, or related industry;

Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service;

Passion for sales, with a proven track record and a strong customer focus;

Excellent English communication, presentation, and negotiation skills. Knowledge of other African languages will be advantageous

What do we offer?

Great dynamic team promoting a collaborative environment.

Total reward elements that engage and motivate our employees and help us make KONE a great place to work.

Comprehensive learning and development programs covering a wide range of professional skills.

An engaging job with a position description and clear targets.

Regular feedback through performance discussions.

Opportunities for individual development.

Mentoring and coaching programs.

Flexibility, trust, and respect.

Value-based culture, behaviors, and ethics.

Sustainability and innovation.

Working for a successful organization.