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Hiring Kenya » Case Manager - FAK

Case Manager - FAK

Absa Bank Limited
Nairobi, Kenya
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Posted:Apr 3 By:Kenyan Jobs

Company Details
Name:Absa Bank Limited
Industry: Banking
Website: http://www.absa.co.za/
Description: Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Barclays Africa Group Limited is 62.3% owned by Barclays Bank PLC and is listed on the JSE Limited. The Group is one of Africa’s major financial services providers offering personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. The Group was formed through combining Absa Group Limited and Barclays’ African operations on 31 July 2013. Reflecting the enlarged group’s pan-African focus, the Group's name changed from Absa Group Limited, to Barclays Africa Group Limited on 2 August 2013. Registered head offices are in South Africa and the Group has majority stakes in banks in Botswana, Ghana,Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania (Barclays Bank Tanzania and National Bank of Commerce), Uganda and Zambia. The Group has representative offices in Namibia and Nigeria, as well as bancassurance operations in Botswana, Mozambique, South Africa and Zambia. Barclays Bank Kenya and Barclays Bank Botswana continue to be listed on their respective stock exchanges.Barclays Bank PLC has operations in Egypt and Zimbabwe, which are part of the African business and continue to be run by Barclays Africa Group’s management
Job Description

Job Summary

 

To guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not limited to:

 

Job Description

 

Immediate management of inbound and outbound calls in line with contact centre call guidelines/etiquette and provide solutions to customers in a professional way within the stipulated TATs.

Escalate All complaints/feedback triggered via calls to respective departments or to the line manager for further action.

Promote the FAK medical products by offering guidance to the  prospective customers. 

Respond to the insured customers about benefits inquiries.

Guide the insured Members about their benefits management, advise about the appropriate service providers and other related member benefit matters. 

Negotiate costs with service providers for sustainable costs containment.

Carry out outbound calls and follow ups for the post hospitalized members.

Handle any other tasks as assigned by the line manager

Qualifications and Experience

 

A bachelor’s degree or diploma in nursing or clinical Medicine and Surgery

Minimum of 1- 2 years’ experience in a similar role.

 

Education: Degree, Diploma
Employment Type: Full Time
Contact Information
Name: Kenyan Jobs

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