Key Responsibilities

Ensure that all the Digital and E-Channels Systems are properly managed and deliver business results and delightful customer experience.

Achieve revenue targets, profitability and growth as per agreed budgets

Digital and E- Channel promotion and enrichment initiatives. This will involve all initiatives aimed at increasing uptake of the channel solution in line with the company’s channel strategy

Support product sales teams with various sales drives, campaigns, events and staff trainings on new and existing solutions

Monitor, identify and mitigate the channel’s related risks in conjunction with supporting units such as underwriting, claims, ICT and compliance

Manage resolution of systems related problems to the digital and electronic channel systems within stipulated timelines

Knowledge & Experience

At least 2 years work experience in financial or related field.

Experience in customer service, digital and e-channels and digital marketing

Exposure to digital channels processes and procedures is a MUST

Academic and Professional Qualifications required

A Bachelor’s degree from a recognized University ( IT / Marketing is added advantage)

Experience in IT/Project Management is an added advantage

Proficient in Ms Office Suite – Ms Word, Power Point, Ms Visio, Ms Excel, Ms Access etc