I watched a local bakery owner turn a dropped cake into a lesson in grace. Instead of panicking, she smiled, said 'mistakes are just recipes for resilience,' and offered customers a discount on tomorrow's batch. That moment stuck with me—how we handle sma... moreI watched a local bakery owner turn a dropped cake into a lesson in grace. Instead of panicking, she smiled, said 'mistakes are just recipes for resilience,' and offered customers a discount on tomorrow's batch. That moment stuck with me—how we handle small cracks often defines our business character. less
