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Verizon has apologized to customers who pre-ordered the iPhone Duo through the carrier and were later informed that their delivery would be delayed. The apology follows notices to affected customers that their orders would not arrive as expected, leaving those who had pre-ordered the phone waiting longer for delivery.
The reported delays apply to iPhone Duo pre-orders placed through Verizon. The carrier acknowledged the situation and expressed regret to customers whose deliveries had been pushed back. Its apology was directed specifically at people who had already ordered the device and then received word that their shipment would be delayed.
Verizon’s response also includes a $100 gift card for affected customers, offering compensation alongside its apology. The delivery delays are tied to carrier pre-orders; the information provided does not describe delays for orders placed elsewhere. Customers who received a delay notice from Verizon are therefore the group addressed by the carrier’s apology and offer.
The announcement was reported on Saturday, October 24, 2026. Verizon’s apology recognizes the inconvenience of waiting beyond the expected delivery timing, while the gift card provides a separate gesture to customers impacted by the delayed iPhone Duo orders.
Verizon is giving customers affected by the iPhone Duo pre-order delivery delays a $100 gift card. The offer is for customers who ordered the phone through Verizon and have since been told their delivery is delayed.
The gift card is a gesture from the carrier to customers dealing with the delay. Verizon has apologized to those affected, and the $100 gift card is the compensation it is providing in connection with the postponed deliveries.
Customers who pre-ordered the iPhone Duo through Verizon and received notice that their delivery is delayed are the group covered by the offer. The source does not provide further details about how or when the gift card will be delivered, so affected customers should refer to Verizon’s communication about their order for information specific to their situation.
The delivery delay described by Verizon concerns customers who pre-ordered the iPhone Duo through the carrier and were later told their orders would arrive late. It is specifically about those Verizon pre-orders, not iPhone Duo purchases made elsewhere or other orders. Verizon apologized to the affected customers, but the source does not say that every person who bought an iPhone Duo is facing a delay.
That distinction matters when interpreting the announcement: the reported issue is tied to orders placed through Verizon before delivery, rather than to the phone generally. The source identifies customers by both their purchase channel and the notice they received: they pre-ordered through Verizon and were informed that delivery was delayed. It provides no further details about the scale of the delay, the reason for it, or whether other retailers or carriers have similar issues.
Verizon has apologized to customers who pre-ordered the iPhone Duo through the carrier and were later informed that their delivery is delayed. The apology acknowledges the disruption for customers who expected their pre-ordered phones and then received notice of a delay.
Verizon is also giving affected customers a $100 gift card. The offer is described as an apology to customers facing delays with their carrier pre-orders. The report does not specify when customers will receive the gift card or provide further terms for the offer, so those details should not be assumed.
For customers who have been notified of a delay, Verizon’s message combines an apology with the gift card offer. The available information does not provide additional details about the delayed deliveries or explain when they will arrive. Customers should therefore rely on the communication they received from Verizon for information specific to their pre-order.
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