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3 minutes, 54 seconds
Choosing the right agent can shape your entire selling experience. From setting the asking price to negotiating offers, good estate agents can make the process clearer and less stressful. Here is what to look for before trusting someone to sell your home.
Start by finding estate agents who understand your local property market. They should know what similar homes have recently sold for, what buyers are currently looking for, and how properties like yours tend to perform.
Ask each agent how many similar homes they have sold in your area. Someone with relevant experience should be able to explain recent sales and how those results influence the valuation they give your property.
Be careful about automatically choosing the highest valuation. A high figure may sound appealing, but it is only useful if buyers are willing to pay it. Ask the agent to explain the evidence behind their suggested asking price.
The best estate agents should be realistic as well as positive. You want someone who can highlight your property's strengths while being honest about the market and any factors that could affect the sale.
A strong agent needs more than a property portal account. Ask exactly how your home will be marketed and what is included within the service.
Photography, floor plans, clear property descriptions, online listings, and properly organised viewings can all influence how potential buyers see your home. Find out whether these are included in the fee or charged separately.
Good estate agents should also have a strategy for following up with buyers. Ask whether they contact registered buyers directly and how quickly they follow up after viewings.
Viewing feedback is particularly useful. You should know what buyers liked, what concerns they raised, and whether the same comments keep appearing. This information can help you make sensible decisions if the property is not attracting the expected interest.
Ask what the agent would do if enquiries slowed down. A thoughtful answer should involve reviewing the marketing and buyer feedback rather than immediately pushing you towards a large price reduction.
Selling a home involves plenty of waiting and uncertainty, so communication matters. Ask who will handle your sale after you sign and whether you will have one regular point of contact.
Some estate agents send an experienced valuer to win your instruction but then hand the property to another member of the team. There is nothing necessarily wrong with that, but you should know who will answer your questions and provide updates.
Ask how often they plan to contact you. You should not have to chase constantly for viewing feedback, offers, or progress updates.
Fees also need to be clear from the beginning. Find out whether the agent charges a fixed amount or a percentage of the final sale price, whether VAT is included, and whether any additional marketing or withdrawal charges apply.
Do not choose solely on price. A cheaper agent may offer limited support, while another may charge slightly more but provide better marketing, stronger communication, and more hands-on help throughout the transaction.
Many homeowners also value a more personal service. Having someone who knows your property and circumstances can feel very different from being passed between departments whenever you call.
Finding a buyer is only part of the job. Once an offer is accepted, surveys, solicitors, mortgages, searches, and property chains can all create delays.
Ask potential estate agents how involved they remain during this stage. A proactive agent should stay in contact with relevant parties and help keep communication moving towards completion.
You should also ask how buyers are assessed before you accept an offer. Knowing whether someone has a property to sell, needs a mortgage, or is ready to instruct a solicitor can help you judge how strong their position really is.
Negotiation is another important area. Ask how the agent would handle multiple offers or a buyer trying to reduce their price. You want someone who will represent your interests while still giving you realistic advice.
Finally, read the agency agreement carefully. Understand the tie-in period, notice requirements, and any circumstances where you could still owe a fee after leaving.
Choosing the right agent means looking beyond the highest valuation or lowest fee. Compare local knowledge, marketing, communication, negotiation skills, and the level of support offered after a sale is agreed.
Speak with several estate agents before making your decision and choose someone who gives you clear answers and makes the service feel personal. The right support can give you greater confidence from the first valuation through to completion.
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