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Chick-fil-A’s CEO Is Betting Against 1 Major Drive-Through Trend. An Expert Says It Could Pay Off

3 hours ago  - 

Chick-fil-A’s CEO Is Betting Against 1 Major Drive-Through Trend. An Expert Says It Could Pay Off

The leader of the family-owned chain says that one key aspect of the process won’t change. An expert says it could help retain customers.

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