Mission for Essential Drugs and Supplies (MEDS) is a faith-based, not-for-profit organization that plays a vital role in Kenya’s healthcare supply chain. Established by the Christian Health Association of Kenya (CHAK) and the Kenya Conference of Catholic Bishops (KCCB), MEDS is dedicated to ensuring the reliable supply of quality, affordable essential medicines and health products to health facilities across the country.

As part of its ongoing commitment to operational excellence and service delivery, MEDS is inviting qualified and motivated individuals to apply for various positions at its Head Office and Kisumu Branch. These roles provide an opportunity to contribute to a purpose-driven organization that supports healthcare institutions nationwide.

Below are the detailed job descriptions for each available position.

Client Relations Assistant – Call Centre (2 positions) (Head Office)

The Client Relations Assistant in the Call Centre will handle client interactions via telephone and other communication channels. The role is focused on providing prompt, courteous, and effective responses to customer inquiries, ensuring customer satisfaction and efficient service delivery.

Key Responsibilities

• Manage inbound and outbound calls from clients, addressing inquiries about products, orders, and services.
• Record client requests, complaints, and feedback accurately in the system for tracking and resolution.
• Coordinate with relevant departments to ensure timely resolution of client concerns.
• Provide accurate information about MEDS products, services, and order processes.
• Maintain an up-to-date understanding of the organization’s products and operational procedures.
• Contribute to maintaining high standards of customer service and continuous improvement in client engagement.

ICT Officer – Database Administration (Re-advertisement)

The ICT Officer responsible for Database Administration will oversee the organization’s databases, ensuring optimal performance, data integrity, and security. The officer will work closely with the ICT team to support business operations through reliable information systems.

Key Responsibilities

• Administer, maintain, and monitor database systems to ensure high availability and performance.
• Implement data backup and recovery procedures to safeguard organizational data.
• Optimize database structures and queries for enhanced system efficiency.
• Manage database access rights and permissions in accordance with organizational policy.
• Collaborate with software developers to ensure compatibility between systems and databases.
• Troubleshoot and resolve database issues promptly to minimize downtime.
• Support reporting and analytics functions by ensuring data accuracy and availability.

Client Relations Assistant – Complaint Handling (Head Office)

This role focuses on managing client complaints and ensuring timely and satisfactory resolution. The Client Relations Assistant will uphold MEDS’s customer service standards by providing professional support and follow-up.

Key Responsibilities

• Receive, document, and track client complaints to ensure timely resolution.
• Liaise with internal departments to investigate and address client concerns.
• Communicate feedback and resolution outcomes to clients clearly and courteously.
• Maintain comprehensive records of all client interactions and complaint cases.
• Prepare periodic reports on complaint trends and recommend service improvement measures.
• Contribute to developing client service policies and complaint management procedures.

Client Relations Assistant – Order Keying In (Head Office)

The Client Relations Assistant for Order Keying In will ensure accuracy and efficiency in processing customer orders. The position supports smooth order fulfillment and strengthens client satisfaction.

Key Responsibilities

• Accurately enter customer orders into the system and verify order details.
• Cross-check product availability and pricing before processing orders.
• Coordinate with the warehouse and dispatch teams for timely order fulfillment.
• Respond to client inquiries regarding order status and adjustments.
• Maintain order records and support documentation for internal audits.
• Identify order trends and assist in process optimization.

Client Relations Officer – Kisumu Branch

The Client Relations Officer at the Kisumu Branch will manage customer relationships, oversee order processing, and support business growth in the region.

Key Responsibilities

• Build and maintain strong relationships with clients in the assigned region.
• Oversee timely order processing, delivery, and feedback collection.
• Handle escalated client issues and ensure effective problem resolution.
• Support marketing and promotional initiatives to expand the client base.
• Ensure proper documentation and data management for client transactions.
• Collaborate with other departments to enhance service delivery and client satisfaction.

Client Relations Officer – 2 Positions (Head Office)

These officers will focus on managing client accounts, ensuring seamless communication, and supporting the organization’s customer service objectives.

Key Responsibilities

• Serve as the primary point of contact for clients at the Head Office.
• Facilitate efficient communication and coordination between clients and internal departments.
• Manage client accounts, process orders, and ensure timely product delivery.
• Analyze client feedback to identify areas for improvement.
• Generate periodic performance reports on client service operations.
• Support the development and implementation of customer engagement strategies.

Field Officer

The Field Officer will be responsible for coordinating field operations, including monitoring distribution activities, client engagement, and support for health facilities.

Key Responsibilities

• Conduct regular field visits to assess service delivery performance.
• Liaise with partner facilities to ensure satisfaction with MEDS products and services.
• Gather field data for reporting and performance evaluation.
• Support implementation of outreach and community engagement programs.
• Prepare comprehensive field reports and recommend corrective actions.
• Ensure compliance with operational policies during field activities.

Health Systems Strengthening Officer

The Health Systems Strengthening Officer will support the implementation of programs aimed at improving healthcare service delivery systems.

Key Responsibilities

• Design and implement interventions to strengthen health systems at facility and community levels.
• Provide technical support to partners and stakeholders in program execution.
• Conduct monitoring and evaluation of project outcomes.
• Facilitate capacity-building initiatives for healthcare providers.
• Prepare reports and documentation for ongoing projects.
• Collaborate with government and donor agencies in program coordination.

Internal Audit Assistant – 2 Positions

The Internal Audit Assistants will support internal audit operations to ensure compliance with policies and sound financial management.

Key Responsibilities

• Assist in conducting audits of financial and operational processes.
• Review documentation to verify accuracy and compliance with internal controls.
• Identify irregularities and report findings for corrective action.
• Maintain organized records of audit work and findings.
• Support preparation of audit reports and follow-up activities.
• Participate in risk assessments and control testing.

Internal Audit Officer

The Internal Audit Officer will oversee audit assignments, providing assurance on the adequacy of internal controls and risk management processes.

Key Responsibilities

• Plan, execute, and report on audit assignments across departments.
• Evaluate the effectiveness of internal control systems.
• Identify areas for process improvement and recommend corrective actions.
• Coordinate with management to ensure timely implementation of audit recommendations.
• Prepare detailed audit reports for management review.
• Mentor and guide audit assistants during fieldwork.

Inventory Control Officer – Kisumu Branch

This role ensures proper management of inventory and stock control to support efficient operations at the Kisumu Branch.

Key Responsibilities

• Maintain accurate inventory records and stock levels.
• Conduct regular stock reconciliations and cycle counts.
• Coordinate with procurement and warehouse teams for timely stock replenishment.
• Identify discrepancies and investigate variances.
• Implement measures to minimize losses and wastage.
• Generate inventory performance reports for management.

Warehouse Officer (Head Office)

The Warehouse Officer is responsible for overseeing daily warehouse operations to ensure timely and efficient storage, dispatch, and inventory management.

Key Responsibilities

• Supervise receiving, storage, and dispatch operations.
• Ensure adherence to safety and quality standards in warehouse activities.
• Monitor stock movements and maintain accurate documentation.
• Lead warehouse staff in achieving performance targets.
• Optimize space utilization and workflow efficiency.
• Coordinate with logistics and distribution teams for timely deliveries.

Laboratory Assistant

The Laboratory Assistant supports quality testing of pharmaceutical and medical supplies to ensure compliance with required standards.

Key Responsibilities

• Prepare samples for testing and analysis.
• Perform routine laboratory tests under supervision.
• Maintain cleanliness and safety within laboratory facilities.
• Record and organize test data for reporting.
• Support calibration and maintenance of laboratory equipment.
• Assist in implementing quality assurance procedures.

Resource Centre and Information Officer

The Resource Centre and Information Officer manages information systems and ensures accessibility of resources for staff and stakeholders.

Key Responsibilities

• Organize, catalog, and manage information materials within the resource centre.
• Facilitate access to research and reference materials.
• Support knowledge-sharing initiatives within the organization.
• Maintain digital and physical resource databases.
• Prepare information bulletins and resource summaries.
• Ensure information integrity and relevance.

Assistant Accountant

The Assistant Accountant supports financial operations by maintaining accurate records and assisting in accounting processes.

Key Responsibilities

• Record and reconcile financial transactions.
• Assist in preparing financial statements and reports.
• Support budgeting and expense monitoring.
• Maintain updated ledgers and payment records.
• Participate in internal audits and compliance checks.
• Ensure timely processing of invoices and payments.

Quality Assurance Assistant – Kisumu Branch

This role supports the quality assurance function by ensuring that products meet required specifications and regulatory standards.

Key Responsibilities

• Conduct product sampling and basic quality checks.
• Assist in implementing quality control procedures.
• Document inspection results and maintain QA records.
• Support corrective actions for identified quality issues.
• Participate in internal audits related to quality systems.
• Collaborate with teams to uphold product standards.

Quality Assurance Officer

The Quality Assurance Officer ensures compliance with quality management systems and regulatory standards across operations.

Key Responsibilities

• Oversee quality assurance programs for products and services.
• Develop and review standard operating procedures.
• Conduct audits and inspections to ensure adherence to quality standards.
• Analyze quality data and recommend improvements.
• Coordinate training on quality management systems.
• Maintain communication with regulatory authorities as needed.

Risk Officer

The Risk Officer is responsible for identifying, analyzing, and mitigating organizational risks to ensure sustainability and compliance.

Key Responsibilities

• Conduct risk assessments across operational areas.
• Develop and maintain the organizational risk register.
• Recommend mitigation measures and monitor implementation.
• Support policy development for risk management.
• Prepare periodic risk reports for management.
• Promote risk awareness among staff.

Accountant – Taxation and Costing

The Accountant for Taxation and Costing will manage tax-related matters and analyze cost structures to support financial efficiency.

Key Responsibilities

• Prepare and file tax returns in compliance with regulations.
• Maintain updated records of tax transactions and liabilities.
• Conduct cost analysis and budgeting activities.
• Support financial reporting and auditing processes.
• Provide advice on tax planning and compliance.
• Monitor and report on cost performance indicators.

Monitoring and Evaluation Officer

The Monitoring and Evaluation Officer will ensure effective tracking of project performance and outcomes to support data-driven decision-making.

Key Responsibilities

• Develop monitoring frameworks and performance indicators.
• Collect, analyze, and interpret project data.
• Prepare progress and evaluation reports.
• Coordinate field monitoring visits and stakeholder engagements.
• Support learning and knowledge-sharing initiatives.
• Ensure data accuracy and integrity in reporting systems.

Application Procedure

Interested and qualified candidates are invited to submit their applications through the MEDS HR Portal.

APPLY NOW ON MEDS HR PORTAL

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