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Are you a tech-savvy professional looking for an opportunity to make a real impact? Do you have a passion for technology and a desire to be part of Kenya’s digital transformation journey? The Ministry of Information, Communication, and the Digital Economy, under the State Department for ICT and the Digital Economy, is inviting qualified and motivated individuals to apply for an exciting career opportunity that will shape the future of public service delivery in Kenya.

As part of its mission to enhance the country’s digital infrastructure and foster innovation, the Ministry is seeking to fill the position of Information Communication Technology Assistant III within the dynamic State Department for ICT and the Digital Economy. This role offers you the chance to be part of a forward-thinking team that plays a critical role in driving the nation’s digital agenda.

About the Role

Position Title: Information Communication Technology Assistant III
Grade: CSG 12
Department: ICT and The Digital Economy
Number of Vacancies: 290

In this role, you will contribute to the development, maintenance, and optimization of ICT systems that support the delivery of government services. As an ICT Assistant, you will be at the forefront of implementing technological solutions that enhance efficiency, improve user experiences, and ensure secure data management.

This is an excellent opportunity for tech enthusiasts who enjoy problem-solving, learning new systems, and working collaboratively in a fast-paced environment. The position is also ideal for professionals eager to gain hands-on experience and contribute to national development through innovative ICT solutions.

Your Responsibilities

As an Information Communication Technology Assistant III, your work will focus on the following areas:

1. ICT Systems Support:
   • Providing first-line support for technical issues related to hardware, software, and applications.
   • Installing, configuring, and maintaining ICT equipment and systems to ensure seamless operations.
2. Network Management:
   • Assisting with the maintenance and monitoring of network infrastructure, including local area networks (LANs), wide area networks (WANs), and other communication systems.
   • Identifying and resolving network issues to maintain connectivity and reduce downtime.
3. Data Management and Security:
   • Supporting data backup, recovery, and archiving processes to ensure information security and integrity.
   • Monitoring ICT systems for potential vulnerabilities and implementing measures to address them.
4. End-User Training and Support:
   • Offering guidance to users on how to effectively utilize ICT systems and applications.
   • Assisting users in troubleshooting and resolving issues related to system performance.
5. System Maintenance and Upgrades:
   • Performing regular system checks, updates, and upgrades to enhance functionality and prevent disruptions.
   • Collaborating with teams to ensure that all ICT systems meet organizational requirements.
6. Documentation and Reporting:
   • Maintaining detailed logs of technical issues, solutions, and system performance to improve service delivery.
   • Preparing reports and recommendations for system improvements.

Your role will contribute significantly to advancing the Ministry’s mission of building a digitally empowered Kenya where citizens, businesses, and government entities benefit from efficient, technology-driven services.

What We Are Looking For

The Ministry is seeking candidates who are not only technically skilled but also possess the drive and enthusiasm to thrive in a dynamic environment. The ideal candidate will demonstrate:

1. Problem-Solving Skills:
   • A knack for identifying technical issues and implementing effective solutions.
   • The ability to think critically and adapt quickly to challenges.
2. Teamwork:
   • Strong interpersonal skills and the ability to collaborate effectively within diverse teams.
   • A willingness to support colleagues and contribute to shared goals.
3. Adaptability:
   • The flexibility to work in a fast-paced environment with evolving priorities.
   • A proactive approach to learning new systems and keeping up with technological trends.
4. Effective Communication:
   • The ability to explain complex technical concepts in simple, clear language to non-technical users.
   • Strong written communication skills for documentation and reporting purposes.
5. Attention to Detail:
   • A meticulous approach to work, ensuring accuracy and thoroughness in every task.
   • The ability to follow processes and maintain compliance with organizational standards.
6. Innovation and Creativity:
   • A mindset that embraces innovation and explores new ideas to improve ICT systems.
   • A passion for finding creative ways to optimize service delivery.
7. Time Management:
   • The ability to prioritize tasks effectively and meet deadlines without compromising quality.
   • Strong organizational skills to handle multiple responsibilities simultaneously.

Why Work With Us?

By joining the Ministry of Information, Communication, and the Digital Economy, you will become part of a forward-thinking team dedicated to driving Kenya’s digital transformation. This is more than just a job—it’s an opportunity to make a difference in the lives of millions of citizens by improving access to public services through innovative technology.

Working in this role offers a range of benefits, including:

• Exposure to cutting-edge technologies and ICT systems.
• Opportunities for personal and professional growth through hands-on experience and collaboration with industry experts.
• A chance to contribute to initiatives that promote transparency, efficiency, and inclusivity in public service delivery.
• Being part of a mission-driven organization that values creativity, innovation, and excellence.

How to Apply

If you are ready to take the next step in your career and join a team committed to building Kenya’s digital economy, we encourage you to apply today.

Click here to Apply

Please ensure that your application is completed and submitted before the deadline on 4th February 2025 at 5 PM East African Time. Late applications will not be considered, so act now to secure your spot in this transformative initiative.

Don’t miss this opportunity to be part of Kenya’s digital revolution. Join us and play a key role in shaping the future of public service through technology!

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