Radisson Hotel Hiring Reservations Supervisor

Description TASKS, DUTIES AND RESPONSIBILITIES MAXIMISES HOTEL REVENUE AND GUEST SATISFACTION ·         Greets guests over the phone in a friendly, courteous manner. ·         Records reservation information accurately in the PMS (Opera). Both Group and transient business reservations. ·         Informs other departments of VIP arrivals. ·         Advises travel agencies and companies on the required deposit and cancellation policy. ·         Coordinates with Sales & Marketing and Front Office sections and updates them on any changes in rates, promotions or packages. ·         Identifies commissionable reservations and secures required information. ·         Records and processes deposit information. ·         Identifies and records special billing instructions; approves credit after consultation with the Reservations Manager. ·         Files all reservations in a systematic order for easy referral both on soft and hard copies. ·         Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms. ·         Records requests for special accommodations and suites. ·         Advises and assists Reservations Manager to notify the Worldwide Reservations Centre of rates and availability status. ·         Daily Assists with the preparation of the VIP list. ·         Achieves maximum occupancy and average rate by utilizing yield management. ·         Must uses up-selling techniques. ·         Handles all special requests appropriately. ·         Pre-blocks all special requests or VIP accommodations accurately. ·         Keeps Reservations Manager informed of new group bookings. ·         Utilizes guest history files for personalized service at the hotel. ·         Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests. ·         Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner. ·         Acknowledges assigned reservation faxes, emails, agent vouchers and walk-Ins. ·         Report any guest complaints to the supervisor on duty. ·         Demonstrate a service attitude that exceeds expectations. This will be done by handling next destination bookings. ·         Maintains effective employee relations and is a team player with a Yes, I Can! Attitude. Details Apply Now