About Me
Results-driven IT Business Analyst with 13+ years of experience leading digital transformation, agile delivery, and stakeholder engagement across Cargo Operation, Ports & Logistics, and Health and care projects. Skilled in translating complex requirements into actionable user stories, wireframe and test plans. Expertise in process optimization, UX improvement and implementation of CRM/LMS systems. Recognized for driving cross-functional collaboration, successful user adoption and data-driven decision-making.
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