Vinaya K C

L2 Application Support Engineer

TATA CONSULTANCY SERVICES (EXELON PROJECT)

2024 - 2026

Kochi, India

Resolved 100+ tickets/month in ServiceNow, maintaining 99.9% SLA compliance for critical enterprise applications. Administered end-to-end incident lifecycles utilizing ServiceNow to track, analyze, and resolve software anomalies while maintaining strict alignment with ITIL framework standards. Executed detailed log investigations and complex database queries to rapidly identify technical bottlenecks, streamline batch processes, and facilitate seamless software deployment cycles. Partnered with multi-disciplinary development and operations teams to establish proactive monitoring strategies, successfully minimizing downtime and consistently exceeding SLA response expectations.

L1 Application Support Engineer

TATA CONSULTANCY SERVICES (CUMMINS PROJECT)

2022 - 2024

Chennai, India

Resolved 100+ tickets/month in ServiceNow for MAPICS and Mainframe applications, maintaining 99.9% SLA. Managed user provisioning, credential administration, and access control requests while strictly adhering to organizational security policies and compliance guidelines. Orchestrated regular system monitoring, job scheduling, and batch deployment workflows, maintaining continuous application stability and minimizing operational friction for global users. Liaised with global business users and core engineering units to fast-track issue escalation, ensuring rapid incident resolution and compliance with key service level agreements.