Lloyd GTN

Hotel Receptionist

Golden Crown Hotel

2020 - 2022

Alexandria, Egypt

•Managed guest check-in/check-out procedures using Opera PMS and Fidelio System.
•Handled reservations, cancellations, and payments through Booking.com, Expedia, and Hotelogix.
•Ensured guest satisfaction by providing accurate information and assistance.
•Processed room assignments and coordinated with housekeeping and maintenance.
•Balanced cash and credit transactions at the end of each shift.

Customer Service Executive

Smile Care Dental Clinic

2022 - 2023

Alexandria, Egypt

• Receive, greet, communicate, and help patients in every possible way.
• Provide necessary support to ensure that patient registration goes on order.
• Calling patients to remind them of their appointments.
• Processing payments from patients.
• Coordinating with the nurse, doctor, and other staff for accurate billing of patients.
• Handling emergency appointments.
• Handling outbound and inbound calls and emails.

Customer Service Executive

Al Hayat General Hospital

2023 - 2025

Alexandria, Egypt

• Greeting patients and their loved ones when they come for appointments.
• Answering phone calls and emails from patients.
• Maintaining an office schedule for other staff members.
• Filing medical records and other documents.
• Keeping the front desk or office organized and running smoothly.
• Maintain the safety of the ID card, insurance card, and travel document of the patient.
• Ensure the insurance policies are valid and covered within the network for direct billing.
• scheduling appointments and follow-ups for patients.
• Using a computer, medical office software, and other technology to keep information organized and up-todate.
• Assisting patients with filling out forms and answering their questions.
• Keeping the waiting and reception areas clean and inviting.