Moustafa Abdelrahman

Coordinator Engineer/ 3D Visualizer / Interior Designer/ Administrator

MLD Decoration Design / Forza Bianca

2022

Dubai, UAE

Designed and managed residential, retail, commercial, and administrative projects. Created architectural drawings and documentation for regulatory bodies including Dubai Municipality, Trakhees, DDA, and Emaar. Developed concept sketches, 3D renderings, and visual presentations using AutoCAD, 3ds Max, and Photoshop. Supervised project execution, including vendor coordination, client communication, and installation oversight. Addressed and resolved client complaints, ensuring high levels of satisfaction. Collaborated with senior designers and architects to meet deadlines and design specifications.

Customer Service & Sales Representative

Vodafone Egypt

2020 - 2022

Cairo, Egypt

Responded to customer inquiries through voice, email, chat, and social media. Handled billing issues, technical support, and service activations. Improved customer satisfaction by resolving complaints quickly and effectively. Assisted in sales processes by connecting clients with consultants. Maintained accurate records of customer interactions and feedback. Trained in using CRM and internal systems to streamline service delivery.

Architectural Engineer

Makram Architects

2016 - 2020

Mansoura, Egypt

Led planning and execution of residential and educational building projects. Ensured safety compliance and managed construction site logistics. Prepared and reviewed technical drawings and schedules. Managed onsite teams including subcontractors and laborers. Monitored budgets, procured materials, and coordinated with suppliers.