About Me
I am an Information Science graduate with a passion for delivering exceptional customer experiences and leveraging data to drive actionable insights. With hands-on experience across customer service, data analysis, records management, and technical support, I thrive in dynamic, high-volume environments where adaptability and clear communication are key.
At Impact Water Kenya, I play an integral role in ensuring seamless customer journeys and supporting operational efficiency through data-driven strategies. My background also includes supervisory roles in national electoral processes and meticulous record management in government civil registration, where accuracy and compliance were paramount.
I am skilled in CRM systems, order processing, complaint resolution, and call center operations, with technical proficiency in Salesforce, Google Workspace, Microsoft Office Suite, and Live Chat. I enjoy collaborating with teams, resolving challenges proactively, and continuously learning to stay ahead in today’s fast-paced environments.
💡 Let’s connect! I’m always open to meaningful conversations about customer experience, technology in service delivery, and growth opportunities in the field of customer relationship management.
