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Senior Process Executive
Infosys BPM
2024 - 2025
Muntinlupa, Philippines
Managed high-volume customer interactions in a regulated financial environment. Processed loans and withdrawals while ensuring compliance with policies. Maintained accuracy, confidentiality, and SLA performance standards. Resolved complex customer concerns professionally.
Sales Advisor
Concentrix CVG Philippines
2021 - 2024
Makati, Philippines
Handled inbound and outbound calls for billing, activations, and troubleshooting. Maintained high CSAT, AHT, and quality scores. Resolved customer issues efficiently while ensuring data privacy. Delivered excellent service in a fast-paced environment.
Casino Dealer
Solaire Resorts and Casino
2019 - 2020
Paranaque, Philippines
Delivered premium guest service in a high-pressure environment. Managed transactions accurately while maintaining professionalism. Ensured guest satisfaction and engagement.
Passenger Service Agent
National Aviation Services
2016 - 2019
Farwaniyah, Kuwait
Provided check-in, boarding, and arrival assistance to passengers. Verified travel documents in compliance with aviation regulations. Assisted with baggage handling, rebooking, and disruptions. Coordinated with cabin crew and operations for smooth departures. Delivered exceptional service to international passengers.
Admin Clerk
Al-Hoty Co. Ltd.
2012 - 2014
Al Khobar, Saudi Arabia
Supported recruitment, onboarding, and HR documentation. Maintained confidential employee records and reports. Processed contracts, visa documents, and personnel files.
Passenger Service Agent
Clark Airport Support Services
2011 - 2012
Angeles, Philippines
Assisted passengers with check-in, boarding, and flight updates. Handled baggage services and documentation. Ensured compliance with airline procedures. Handles Ground Handling (Arrival and Departure) Special Flights and VIP Flights.
Informatics computer institute
Diploma, Multimedia and Internet,
2005 - 2007
Completed a comprehensive program focused on digital media and internet technologies, including graphic design, web development, multimedia production, and basic programming.
St. James Academy
Highschool Diploma,
1993 - 2003
Dangerous Goods Certification
, License N/A
Weight & Balance (2019)
, License N/A
Weight & Balance (2012)
, License N/A
Certificate of Appreciation, Emirates Airlines 14/03/2018
