Bio
ITSM Manager ServiceNow ITSM ITIL V4 + CDS (ITIL MP in progress) 15+ Years Immediate Joiner
About Me
Results-driven ITSM Leader with 15+ years in ServiceNow ITSM, Incident & Change Management, Problem Management, and Dynamics 365 implementations. Delivered 40% reduction in ticket resolution time and 99% system availability. Pursuing ITIL 4 CDS (ITIL MP). GCC experience (Dubai & Riyadh). Immediately available for ITSM Manager / ServiceNow Lead roles in Gulf or India.