About Me
Experienced IT Support Engineer with a Bachelor's in Electronic and Communications Engineering and a strong background in IT service management. Skilled in troubleshooting, network administration, and system optimization, ensuring seamless IT operations.
Proficient in ITIL 4 best practices, including incident management, service request fulfillment, and problem resolution, leading to a 30% improvement in response efficiency. Adept at streamlining workflows, maintaining high SLA compliance, and enhancing user support experiences.
Currently pursuing an MBA to develop strategic leadership and business acumen, aligning IT solutions with organizational goals. Passionate about delivering structured, scalable, and efficient IT services. Open to collaboration and knowledge sharing.
