About Me
Accomplished IT Support Engineer with over 12 years of hands-on experience across Managed Service Provider (MSP)
environments and multi-site enterprise operations. Demonstrates comprehensive expertise in multi-tier technical support,
complete user lifecycle management, cloud administration (M365, Entra ID, Azure), and IT Service Management (ITSM)
frameworks. Proven track record of optimizing SLA adherence, driving complex vendor/technical escalations, and
sustaining operational continuity for high-volume corporate infrastructure.
