About Me
Dedicated IT Support Engineer with over 3 years of experience in technical support, helpdesk operations, system administration, and end-user support. Skilled in troubleshooting hardware, software, network, and Microsoft 365 issues while ensuring high levels of customer satisfaction and service delivery. Experienced in Active Directory administration, Windows operating systems, ITSM tools, incident management, and network troubleshooting. Strong problem-solving abilities, excellent communication skills, and a proven track record of maintaining system availability, security, and operational efficiency in enterprise environments.
